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IAMAlienInside
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Conversationalist

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18 Messages

Monday, April 5th, 2021 10:21 PM

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Signed up for auto pay...

I signed up for auto pay when I renewed my contract and my bill is due today and the xfinity website says payment processing but, on the Android app it says it hasn't been taken out. It also says automatic payment pending for April 5th.

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4 years ago

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XfinityKatie

Official Employee

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744 Messages

4 years ago

Hey @IAMAlienInside! When you mentioned the Android app, are you referring to the Xfinity My Account app or a different app? When a payment is made to your account via autopay or through a manual payment, it can take some time for it to properly reflect the payment has been made. When it comes to autopay, that can take up to 24 hours to officially process and post to your account, so if it was just processed today, that would explain why it hasn't shown up just yet for you. I would recommend checking your online account again after 24 hours to see if it has finished processing for you then or not. Let me know if this helps!

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IAMAlienInside

Frequent Visitor

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18 Messages

4 years ago

Yes, the xfinity my account app. Thank you that's all I wanted to know.

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XfinityKatie

Official Employee

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744 Messages

Oh wonderful, you're most welcome! The My Account app can take a bit longer to update compared to the online portal, but everything should be all synced up and matching within 24 hours. :) I am glad that we could help out with this today. If you have any additional questions or concerns regarding this, or anything else, just let us know! Thank you for taking part in our awesome community here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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