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where is the auto reply turn off option
How do I stop the auto-reply on my email? I set it up while on vacation but can't frun it off.
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Dispute $100 charge for a residential trouble call
I have a RESIDENTIAL TROUBLE CALL $100.00 Apr 30 in my recent billing statement That date is off by one day and the technician just came to confirm that my router was "bricked" by firmware push (which I believe is done by Xfinity
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Billing
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prepaid visa debit card
How do i log in to find my card balance? I tried the address on the back of card and it does not work.
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Customer Service
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Free ipad
Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?
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Customer Service
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New Incompatibility of Xfinity Visual Voicemail for Android
I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I t
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Plan
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X1-6a box
So yesterday wanted to upgrade my service from a grandfathered Performance Internet plan to Performance Select. Local office couldn't find it has a stand alone, since I wanted to keep tv the same. Ended up getting Choice TV plan.So got the new Flex box. Setup needed a call last night to support. Got
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X1
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Permanently Disable Motion Sensor
The motion sensor that xfinity sold me is absolute trash (why am I not surprised). Anyway, it triggers a false alarm almost every day. I know how to "bypass" any sensor right before arming the system. However this has to be done each time you arm. This is an additional inconven
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Devices and Equipment
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I don’t get this forum
I am having nothing but problems posting in here.
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Getting Started
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Tree Trimming
How do I get help with seeing if Xfinity will do branch trimming around wires. The tree is not in my yard but it affects the wires to my house.
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Customer Service
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Does the xFi gateway have USB ports?
I have a coupe devices connected to my current Wifi modem and wondering if the Xfi gateway has usb ports.
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Your Home Network
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No dial tone on any of our land line phones. Only get dial tone connecting phone directly to modem.
We are not getting any dial tone on any of our land line phones or our fax machine (HP Officejet). I tried resetting the Arris TM722 voice modem thru the troubleshooter, but that did not help. I connected a corded phone directly to the modem where the outside line plugs in and I did get a dial ton
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Home Phone Service & Equipment
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How do i change the name on a cable box?
I switched my Master bedroom and den cable box names?
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X1
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gateway activation
Trying to activate the new gateway comcast just sent me. When I hooked it up and plugged it in, chrome opened a page that says Gateway > Login. I entered my xfinity username and password but it says the username is incorrect. Any advice?
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Your Home Network
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Porting out phone number
I would like to first port out my landline phone number (I have stared process), the cancel my phone service. I can't even seem to price place without service ? Please advise .
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Customer Service
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New coax install
Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?
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Your Home Network
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Xfinity box recorded show while power was out last night???
Power outage last night from about 9 PM to 1 AM. Was surprised to find that Fargo, which aired at 10 PM while the power was out, was recorded on my Xfinity DVR. Curious as to how. (I do have record all new episodes set for this show. Guessing the recordings are stored 'in the cloud' and maybe the r
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X1
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Down power line driveway
We called and reported with no help. We have a down line in our driveway and no internet. Need. Fixed asap.
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Customer Service
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Land Line Problems
I've had my land line for 10 years and it's never worked very well. I called to cancel it today, but it turns out my bill will go up about $30 a month if I do that since I also have Xfinity cable and internet. Is there a tech here who can help me? The recurring issues are: l
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Home Phone Service & Equipment
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Recovery phone number
I have two email addresses - the primary address for the account and a secondary address I use for email related to a club I manage. When I log in with the secondary address, it now asks me to add a mobile phone number to the account. Every. Single. Time. But when I tell it to use my one and only mo
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Emails randomly deleted
All my emails from 1/5/24 till today were removed. I did not delete. I refreshed my emails and they were gone. Anyone got a solution?
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