Dispute $100 charge for a residential trouble call

I have a

RESIDENTIAL TROUBLE CALL

$100.00

Apr 30

in my recent billing statement

That date is off by one day and the technician just came to confirm that my router was "bricked" by firmware push (which I believe is done by Xfinity) and my wife needs to recover the old one. All this happened while I was away for military service.

I see no work was done (and during schedule for technician it was promised that it will be free of charge) so I would kindly ask to cancel this charge.

Responses

Accepted Solution

CCVanessa

Contributor

•

234 Messages

2 years ago

Hi there, thank you for taking the time to reach out and express your concerns. I understand you would like to dispute a recent tech fee, and it would be my pleasure to help in any way I can. Did you have a technician come out recently? Or is it a random charge that was added to your bill?

2

0

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user_7a93ed

Visitor

•

2 Messages

@XfinityVanessa as far as I know technician came the day before (29-Apr)

2 years ago

0

CCJennifer

Problem Solver

•

743 Messages

@user_7a93ed Thank you for letting us know.

Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

Billing

user_7a93ed

Dispute $100 charge for a residential trouble call

RESIDENTIAL TROUBLE CALL

CCVanessa

user_7a93ed

CCJennifer

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