2 Messages
Down power line driveway
We called and reported with no help. We have a down line in our driveway and no internet. Need. Fixed asap.
2 Messages
We called and reported with no help. We have a down line in our driveway and no internet. Need. Fixed asap.
Accepted Solution
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_4ad58c Good morning! Thank you for reaching out to our Community Forums Team for assistance with your services and down line. Having a downline can definitely cause some concerns, especially if it's impacting your services. Keeping our customers and community members safe, is one of our top priorities. I would be happy to assist you in getting an appointment scheduled to resolve the issue. To begin, can you please send a Direct Message with your name, and service address we will be working with today?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
Thank you for sending over the service address and these details. Who do I have the pleasure of working with today?
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