Regular Visitor
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6 Messages
where is the auto reply turn off option
How do I stop the auto-reply on my email? I set it up while on vacation but can't frun it off.
Regular Visitor
•
6 Messages
How do I stop the auto-reply on my email? I set it up while on vacation but can't frun it off.
Accepted Solution
BruceW
Gold Problem Solver
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26K Messages
1 year ago
When you get that message, try clicking the "Reply automatically to incoming email" text line just once. It appears that the "checkbox" link includes not only the (missing) box, but the adjacent text as well. Compare the behavior of the "Auto Reply" item to the "Auto Forward" item below it, where selecting anywhere on the "Enable email forwarding" line toggles that checkbox on and off.
Won't hurt anything, but likely won't help either. The checkbox just isn't there in 3 different browsers (see image posted previously).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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XfinityKei
Official Employee
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1.1K Messages
1 year ago
Hi @userl2654 This is a great question. I have a click from our Help and support site which goes over how to personalize your settings https://www.xfinity.com/support/articles/xfinity-connect-advanced-features-new-experience. Let try the same steps to turn it on except unchecking the box for autoreply and clicking save. Let us know if you run into any issues.
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user_6872b8
3 Messages
1 year ago
I am having the same issue. There is no box to uncheck.
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EG
Expert
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107K Messages
1 year ago
Moved here to E-mail.
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BruceW
Gold Problem Solver
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26K Messages
1 year ago
Correct. There is no checkbox. This is in webmail version 7.10.6-9-0, tested Firefox, Chrome, and Edge.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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irenegp
New Poster
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8 Messages
1 year ago
I am `having the same problem. Chrome browser. I have used Auto Reply often and this is the first instance of this problem. Suggested remedies have not worked. PLEASE help.
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user_77d2ba
1 Message
1 year ago
I am also unable to turn off the "Auto Reply" option. There is no box available to check on or off. I have cleared my cache, history, and cookies. This has not helped as it was suggested. Any advice would be appreciated. Thank you.
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user_8c5b24
Visitor
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5 Messages
1 year ago
I have tried Chrome and Bing - no difference. The box to check for Auto Reply has disappeared.
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Again
Expert
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31K Messages
1 year ago
Maybe we can get @XfinityAlex or @XfinityDaveL to check into what happened with the check mark box.
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