So yesterday wanted to upgrade my service from a grandfathered Performance Internet plan to Performance Select. Local office couldn't find it has a stand alone, since I wanted to keep tv the same. Ended up getting Choice TV plan.
So got the new Flex box. Setup needed a call last night to support. Got escalated to Technical support and the first thing they wanted to do is unscrew the coax. First blunder. Anyway got the box setup and running. Worked okay
This morning box wouldn't connect to network. Finally got it back online but I have a feeling this whole system is made to work better with the Comcast gateway. I use my own equipment. Almost like when it went into sleep mode it couldn't remember my network. Will see what happens in future but if that is the case in my opinion this is a bit of a fail on the part of Comcast.
The tech support people need to read the notes from the first service person or ask questions about equipment and problems before going into the constant thanks for how long I have been a customer and how they appreciate that. I admit I wasn't to concerned about it last night since I figured it would get connected so I was really pleasant with the tech. Just seemed actual knowledge about the equipment came more after I kept mentioning what was on the screen and what the box actually looked like. I plan to eventually hard wire this into my network so that will prevent this issue in future
Overall only impressive thing is the picture quality and sound quality versus the old Cisco HD box I had prior. Box optimized everything on initial setup