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Support Call Center - Scam
I needed support for my account, which AI could not fix.So I was transferred to a agent.Agent answers the call.... and the people in the background yelling so loud in another language, she could not hear me speaking.It sounded like a "Scam Call Center", I was calling about why I was randomly billed?
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Billing
Scam Warning! [Edited]
I have only ONCE gotten a legit phone call solicitation from Xfinity, asking me to switch to their mobile service. I accused the guy of being a scammer and he laughed at me, but he had all my email names, addresses, phones, how many devices were currently online, it was scary until I confirmed that
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Xfinity is a scam
Xfinity is a scam. They bait and switch packages. My TV package was supposed to have all sports channels. I am being charged an additional $20 per month for Root sports now, so I can watch Mariners away games. The only other service I have is internet. I pay for 300 mbps service and h
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Customer Service
Scam
Xfinity called me saying I would save money by switching to their new plan. Ever since I’ve paid an extra 50-80 dollars per month. I was scammed and have become so stressed I can’t afford this! And for what?! I haven’t wanted or streamed anymore than I did before.
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Billing
Accepted Solution
Closed
Scam on xfinity chat?
Quick question -- I was trying to use the xfinity live chat to solve an issue with account activation, and rather than solving my problem, the representative attempted to run what appeared to be a social security scam on me. Can anything be done about this? Thanks.
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Customer Service
Be Aware of the Billing Scam
Few years back to reduce the cost of the mobile bill from $15 to $10 I came from tmobile to Xfinility , the catch his data part they say till 1 GB is 10$ now that also increase to $20 but they will not stop after 1 GB usage and that is in your control they say , how with the new phone updates and do
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Plan
Scam
You should be able to call Xfinity to speak to a real person or send and email to a real person. Especially because this is a serious scam email that at first glance really looks like it's from Xfinity. Not all images copied here. Anyway, I received a very clever but suspicious email that looked EXA
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Customer Service
Calls Asking Customers to Use Xfinity Mobile/Scam or Not?
This morning got a call from (844) 330-7185 "Unknown" claiming to be Xfinity and asking me to switch my mobile to them as a provider. (I use and prefer Verizon Wireless for that) That's the phone number I have on account with them so that is what they called me on. The solicitor proceeded to tell m
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Customer Service
Scam
These people are pretending to be Xfinity what I am confused about how did they get my personal info from Xfinity in regards to the amount I am paying to my address…Also; they sent me a code…Now I was thinking it was a deal so I paid…But come to find out it all was a scam… I had to contact my bank a
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Customer Service
Scam Emails
This is the second time this month I got this scam email from Comcast. It was sent to my yahoo address, not my comcast address. From: Xfinity Services [Edited: "Invalid Link"] To: Sent: Tuesday, June 18, 2024 at 03:11:39 PM EDT Subject: Your bill suspension
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SPAM
Dearest Fellow Xfinity Subscribers, I am officially letting you know that after months of trying all the options xfinity gives to stop spam they do not work. Apparently it's a nationwide problem. I have personally followed all the steps to send emails to spam, made sure spam filter was on and set fi
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I got scammed by an agent
I got scammed by an agent she promised me a free Apple Watch and after a long discussion she convinced me to get it. I tried to return it and they told me it’s too late then they told we can make an exception and then they told me I can ship it through fedex I go to fedex and they won’t take it. Ple
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Plan
Scam call?
A guy called me saying he's from Xfinity and wants to talk about their mobile plan. He asked me to share the code he sent me through Xfinity text alert and then asked me to provide the IMEI number on my phone to check compatibility. Does it sound like a scam? I shared the code and told him the IMEI
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Customer Service
Text scam?
I receive notification every month. I did not sign up for a $5 auto payment. Can you confirm that this is a text scam? “Your automatic payment of $5.00 to Xfinity has processed - thank you. Review bill details here: [Edited: "Personal Information"]TxtHelpOrStopMsg&DataRatesMayApply”
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Customer Service
email scams
Recieved an email. Header was Comcast 7463. The email identified me as the sender. How is this possible ?Then a couple of days ago my wife received a phone call from a person stating to be a comcast employee and that the security updates sent by comcast for my router were not uploading. That I neede
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xCam2 security alert
My firewall is complaining that my xCam2 is trying to perform an outbound "ET SCAN Potential SSH Scan" from its IP (multiple different ports above 32k) to 169.254.99.8:22. This happens several times a day. My two other xCams do not exhibit this behavior. What is going on here?
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Devices and Equipment
SCAM ALERT!!
[Images Removed: "Personal Information"] On April 16th, I got an email saying Please check your card info and make a payment We were unable to process your recent payment of $86.72 on April 16 with the Visa on file. (I checked on my account and didn’t understand why I had the payment
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Billing
SCAM EMAIL
I am getting the following email. It is from sender [Edited: "Personal Information"]. Obviously a scam but posting here to make others aware. Thanks! Your Bill Your Xfinity payment is declined &
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Billing
Total Scam
I have been a loyal Xfinity Mobile customer since the beginning of their service. I had an unlimited plan but wanted to switch to a 1GB plan as I was going out of the country for 3 months and wouldn't use my phone there. I tried calling customer service but could only reach automated messages. Event
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Billing
Scammed overpaying for phone data
Xfinity Community Forum Scammed with Xfinity Mobile I am writing to clarify my dispute request regarding the overcharges on my previous Xfinity mobile account. In april 2024,(333$) a new mobile account for $15 a month, which would help me save on my total phone monthly bill seeing that I on
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Plan