Information whether an email about terms of service received 5/6/2025 is a scam.
There's not enough information to say for sure, but most "update your terms click here or lose your services" emails are scams.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
proceeding the email subject line in the list of emails
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
joee1, Hi there! Welcome to the XFINITY Community. Thanks for reaching out about whether an email about terms of service is a scam. We are an expert team that is committed to helping over social media. For some great information to help protect yourself from email scams, I have included a great link here. I have also included some details below. Feel free to also view this link here for viewing and reporting email spam. Please let us know if you need any additional assistance.
Xfinity uses multiple levels of review to ensure the accuracy of our emails, websites, and text messages.
If you see a misspelling, low-resolution image or graphic, or other mistakes and inconsistencies, delete the communication, navigate away or contact us.
Always check the email address of the sender.
If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it.
Never open links or attachments in unsolicited emails or text messages.
They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.
I've gotten a few of these over the past week from [Edited: "Personal Information"] 5/6/25, [Edited: "Personal Information"] 5/10/25, [Edited: "Personal Information"] 5/13/25 I tried talking to an assistant after the first one, who didn't really answer anything and just tried to sell me a plan instead of answering if the email was fake or not. I called and they basically said it was fake.
BruceW
Gold Problem Solver
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26.4K Messages
6 days ago
There's not enough information to say for sure, but most "update your terms click here or lose your services" emails are scams.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityGabriel
Official Employee
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2.2K Messages
4 days ago
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Somethingelseandthat
Visitor
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1 Message
13 hours ago
I've gotten a few of these over the past week from [Edited: "Personal Information"] 5/6/25, [Edited: "Personal Information"] 5/10/25, [Edited: "Personal Information"] 5/13/25 I tried talking to an assistant after the first one, who didn't really answer anything and just tried to sell me a plan instead of answering if the email was fake or not. I called and they basically said it was fake.
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