Visitor
•
2 Messages
Frequently receiving scam emails
I receive scam vouchers claiming purchases with Geek Squad and also bills from PayPal. I no longer have a PayPal account. Need to change my Comcast/Xfinity account email.
Visitor
•
2 Messages
I receive scam vouchers claiming purchases with Geek Squad and also bills from PayPal. I no longer have a PayPal account. Need to change my Comcast/Xfinity account email.
Accepted Solution
BruceW
Gold Problem Solver
•
26.5K Messages
2 months ago
Changing your email probably won't help. My local news "Consumer watchdog" segment runs reports from viewers about this scam every week or two.
I know of no way to fight phishing attempts except to be aware of them and report them using connect.xfinity.com's "Mark as spam and report phishing" button, or by following the "Think you received a phishing scam email?" instructions on https://www.xfinity.com/support/articles/phishing-scams.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
XfinityAbby
Official Employee
•
318 Messages
2 months ago
Hello @user_qrs3ng. Thank you for reaching out on our Community Forum. I am sorry to hear you are having trouble with scam emails. @BruceW gave some great suggestions above. When you do get these scam emails, you want to make sure you are reporting them. Unfortunately, changing your email likely will not stop the scam emails, as scammers are getting very crafty these days. Did this help clarify your concerns?
(edited)
0
user_qrs3ng
Visitor
•
2 Messages
2 months ago
I accept the solution provided.
1