Report phone scam

Voice message received:

[Edited: Possible Scam Number] Deposited a new message:
"Hello, Comcast Xfinity calling. The 50% discount on your monthly bill has been deleted, and your account is now being flagged for a $1000 compliance penalty. Immediate response is required. Call us now using your caller ID before the penalty activates."

Responses

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user_faf1yv

Visitor

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2 Messages

25 days ago

Xfinity should investigate

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Again

Expert

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31.8K Messages

@user_faf1yv

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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24 days ago

0

XfinityAlfonso

Official Employee

•

1.7K Messages

24 days ago

Hello user_faf1yv, thank you so much for taking the time to reach out to us here on our Xfinity Forums regarding this possible scam call.

To report a scam call, text or email, please see ourLatest Cybersecurity Alerts page on Xfinity.com.

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user_bj8n7f

Visitor

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1 Message

18 days ago

I just received the same potential spam voice mail as above. Exactly to the word. This must be a scam.

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XfinityDena

Official Employee

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3.3K Messages

That is a known issue @user_bj8n7f That being said, we always want our customers to get the best deal around. I also appreciate you wanting to stay with us as your service provider. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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user_hgwmjr

Visitor

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1 Message

10 days ago

Just received this call today. I thought it was suspicious when it said "you must call back on the number showing on your caller ID immediately" I hope xfinity does (or have done) a public announcement about this.

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XfinityDena

Official Employee

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3.3K Messages

@user_hgwmjr The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

0

topbocdoc

Visitor

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1 Message

4 days ago

Telephone numbers trying this scam:

June 13, 2025 - [Edited: Possible Scam Number]

June 16, 2025 - [Edited: Possible Scam Number]

(edited)

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Billing

user_faf1yv

Report phone scam

user_faf1yv

Again

XfinityAlfonso

user_bj8n7f

XfinityDena

user_hgwmjr

XfinityDena

topbocdoc

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