Report phone scam

Voice message received:

[Edited: Possible Scam Number] Deposited a new message:
"Hello, Comcast Xfinity calling. The 50% discount on your monthly bill has been deleted, and your account is now being flagged for a $1000 compliance penalty. Immediate response is required. Call us now using your caller ID before the penalty activates."

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user_faf1yv

Visitor

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2 Messages

3 days ago

Xfinity should investigate

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Again

Expert

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31.7K Messages

@user_faf1yv

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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2 days ago

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XfinityAlfonso

Official Employee

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1.7K Messages

3 days ago

Hello user_faf1yv, thank you so much for taking the time to reach out to us here on our Xfinity Forums regarding this possible scam call.

To report a scam call, text or email, please see ourLatest Cybersecurity Alerts page on Xfinity.com.

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Billing

user_faf1yv

Report phone scam

user_faf1yv

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XfinityAlfonso

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