@user_uc8v7i This is a great question! You've come to he right team for answers!
Yes you can definitely report email abuse.
Our security team manages this page where you can report security concerns such as email abuse, identify theft and more! There are multiple tabs to click on for additional options as well as a contact us section where you can call or email our security team at https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
As a friendly reminder the direct link for our help and support site is https://www.xfinity.com/support/ you can pretty much search for anything service and bill related to find tons of customer help articles
One article I have below goes into how to protect yourself from scams.
@user_uc8v7i Thanks for those additional details. This is definitely not an email from us! You did a great job wit detecting something wasn't right about his email! I recommend reporting and blocking that email it came from. I am happy to review your account and check over everything. Can you please direct message me your first and last name along with your full service address so that I can assist? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We wanted to remind you that your Xfinity services will be suspended soon, and to say thank you for your time with us. It's been our pleasure to serve you.
As a reminder, here's a quick summary of your service suspension: Last day of service: Tuesday, 06 May 2025
W︊e we︊re una︊ble to pro︊cess︊ yo︊ur re︊ce︊nt pay︊men︊t of $98.83 wit︊h th︊e Car︊d on︊ fil︊e. Pl︊ease up︊date yo︊ur pa︊ymen︊t inf︊ormat︊ion or ma︊ke a on︊e-ti︊me pa︊yment toda︊y t︊o avo︊id a s︊erv︊ice downgra︊de.
If y︊ou do︊n't m︊ake a pay︊ment wi︊thin 1 day︊s, yo︊ur se︊rvice wi︊ll be su︊spen︊ded. You can update your service, just visit My Account.
My Account
Sincerely, Xfinity® Team
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.
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XfinityKei
Official Employee
•
1.5K Messages
7 days ago
@user_uc8v7i This is a great question! You've come to he right team for answers!
Yes you can definitely report email abuse.
Our security team manages this page where you can report security concerns such as email abuse, identify theft and more! There are multiple tabs to click on for additional options as well as a contact us section where you can call or email our security team at https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
As a friendly reminder the direct link for our help and support site is https://www.xfinity.com/support/ you can pretty much search for anything service and bill related to find tons of customer help articles
One article I have below goes into how to protect yourself from scams.
https://www.xfinity.com/support/articles/protect-yourself-phone-scams
The second article is how to protect yourself from phishing scams
https://www.xfinity.com/support/articles/phishing-scams
What does the email say?
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user_uc8v7i
Visitor
•
3 Messages
7 days ago
As a reminder, here's a quick summary of your service suspension:
Last day of service: Tuesday, 06 May 2025
W︊e we︊re una︊ble to pro︊cess︊ yo︊ur re︊ce︊nt pay︊men︊t of $98.83 wit︊h th︊e Car︊d on︊ fil︊e. Pl︊ease up︊date yo︊ur pa︊ymen︊t inf︊ormat︊ion or ma︊ke a on︊e-ti︊me pa︊yment toda︊y t︊o avo︊id a s︊erv︊ice downgra︊de.
If y︊ou do︊n't m︊ake a pay︊ment wi︊thin 1 day︊s, yo︊ur se︊rvice wi︊ll be su︊spen︊ded. You can update your service, just visit My Account.
Xfinity® Team
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our
website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
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Attn: Email Communications
(edited)
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