U

Visitor

 • 

3 Messages

Wednesday, May 28th, 2025 4:46 AM

xfinity scam

got a call this morning offering me a new discounted program for seniors. Caller (who identified herself as "Olivia [Edited: "Personal Information"]") called from a local number-i didn't recognize--but answered phone anyway; stupid me!

She asked for feedback about xFinity, and I told her that I felt it was too expensive. So, she told me about the Essentials Program, whereby I could qualify for either a 30 or 50% discount on my current plan once my eligibility was verified. She wanted me to sign up during the call, and I said no--i want to see the offer "in writing" before I agree to accept it. She said she would email it to me in about 15 minutes as we ended the call. She also asked me if I had had any problems with internet speed - I said periodically.  She said we'll send you a new modem and asked if I wanted to install it myself, or did I want a technician to come and install it. I opted for the technician, and we set up a date. I had asked earlier in the conversation if any of my internet speed or mobile plan would change, and she assured me that it wouldn't. Then [ I may be juggling the order of these steps], we went through several sending 6-digit codes to which I responded to verify and to get the detail that I requested. She wanted to check and make sure she had all the info about my address (but asked me to repeat zip code), phone number , etc. Then, she asked about using the same bank account as previously billed, and I said yes. she asked me to identify it by last 4 numbers and type of account. I couldn't remember which account I was using (credit or debit) but immediately realized it  was an auto deduction each month, so confirmed what it was. Then, she reconfirmed all of the identifying information, but asked for SSecurity number --but only last 4 digits of that. Note: all along I was getting gut reactions that I might be being scammed, but ignored them. She put  me on hold to make sure everything was ready to send to me; during that time I googled both the incoming phone number and the special customer service number (for this promo offer). Neither phone number came up  with any association to Xfinity. When she came back on line, I confronted her about it, and she told me that the numbers were good, and I could check with "regular" customer service at Xfinity. at that point, my gut was screaming at me "YOU'VE BEEN SCAMMED". I told her that I felt she was scamming me (which she denied), and that I was hanging up on her. She tried to get me to stay on the phone, but I hung up. About 10 minutes after that confrontation, I got another call from another local number I let go to voice mail; the message was saying my name and "can you hear me" or "are you there" or something like that. So, seems like scam partner was trying to seal the deal. Had work to finish up, so did that, and thought... I better check my bank account. Sure enough those  [Edited: "Language"] had already processed a payment (labeled as an order that I placed in email update) for $179.  I contacted Social Security - got bounced around because of limited hours and staff. Also, recorded message noted that I should have been contacting the Inspector General's office regarding "fraud". To make matters worse, their hours are 8 - 4 EST, so I was too late to reach them today.

Expert

 • 

111.2K Messages

28 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2K Messages

28 days ago

Hi there, @user_pqmsv4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear about your experience, I'll be more than happy to get your account pulled up and make sure everything is ok. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

 • 

3 Messages

How do I know that you're not a scammer, too.? After all, my account was hacked, my bank account had money stolen from it, and an iPhone was ordered "by me" (I did NOT order an iPhone or any phone at all). This all took place as a result of the scammers hacking my Xfinity account. Now I'm getting nagging emails about activating the phone I did NOT order/ do not have, and that I would start being billed for the 2nd line (again, why would I have a second line when I have only one phone/ phone number). They're probably doing that to a lot of people. [EDIT: language]!  When I call Xfinity, I get put in an endless loop with Xfinity customer service reps not knowing (or are not allowed to) help me out. Then, put on hold again... waiting...waiting... only to be connected to another unhelpful person. I can't get it across that I didn't order that phone- the scammers did. But no one will take care of it. I even went into an Xfinity store to see if they could help me. Same thing-- NO help given. Just a lot of shrugging and giving me same Xfinity Fraud help phone numbers that put me in the endless loop of NO help or resolution. Additionally, the scammers sent me a box looking like the size box if I had truly ordered a phone. It had a fake invoice with a list of things that were sent. NONE of them were in the box-it was stuffed with brown packing paper. Of course, no return address on the box --just the FedEx Fulfillment center that shipped from in Juliett, Tennessee, to my local Fed Ex delivery. Fake customer service line from scammers calls me every day, sometimes 8X per day. I know its robocall, but I've checked number on line-and its reported that this same number IS a robocall. Now I'm getting emails saying I am going to be billed for a 2nd line (for a phone I did not order) starting July 1st. I am VERY, VERY frustrated -ready to switch to another provider. 

(edited)

Official Employee

 • 

3.4K Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_pqmsv4 . I can tell you have not had the best experience. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here