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user_jtb89i
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Thursday, May 22nd, 2025 8:07 PM

Target gift card scam

They got me. But they tried a second time and I realized it was a scam.  They eliminated my $470 balance by putting in a payment of $470. They obviously have access to xfinity accounts. I paid them $750 with Target gift cards.

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Updated 

1 month ago

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XfinityMatthew

Official Employee

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417 Messages

2 months ago

Hello user_jtb89i , This is a known scam. Whoever is doing this is making payments on accounts and then reversing them. Making payments on an account doesn't require access just the address they want to make a payment towards. Comcast/Xfinity will never ask you to provide any gift cards for payment in any scenario. If you ever have concerns regarding the account we always say call our main number 1-800-934-6489.  For more tips to avoid scams please visit. https://www.xfinity.com/support/articles/protect-yourself-phone-scams

 

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Again

Expert

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32K Messages

2 months ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions. 
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

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user_lipt84

13 Messages

@Again​  I’ve given Xfinity the 833 phone number that these scammers are using. My first call about this number was about 1 1/2 months ago. You’d think they work with the authorities to shut them down. Nope the number is still up and running. So seems like Xfinity doesn’t care. The people I talked to at Xfinity are worthless. Just give you lip service.  Totally inept.  

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2 months ago

user_yymmex

Visitor

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1 Message

1 month ago

I paid $660 in this same scam.  I request that Xfinity send a written notice to all its customers warning of this and similar scams involving Xfinity/Comcast. This seems to me a simple and fair request, and an opportunity to demonstrate good corporate responsibility.  Thank you

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XfinitySara

Official Employee

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1.8K Messages

We appreciate the recommendation, @user_yymmex. Don't forget that you can always review the Latest Cybersecurity Alerts to stay ahead of any known issues with spam, scams, and/or phishing. I hope this helps! Our team is great to work with because we'll always do whatever we can to get you the latest information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_czvtma

Visitor

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3 Messages

1 month ago

You know what’s crazy? This happened to me and the $120 they paid to my account was of course reversed and now it shows that I owe it!!! I’ve talked to 4 separate agents and I was assured that it would be sorted and here we are. I am not paying for a scammers fraud payment especially when they know this scam is going around!!!!! I am really over Xfinity and this headache.

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, user_czvtma, thanks for reaching out through Xfinity Forums regarding your account concerns. We would be happy to go over your billing concerns, and we want to ensure you are being billed correctly. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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