Hello, My XFINITY internet drops out 20-30 times a day, sometimes for a few seconds and other times for up to 10 minutes. My internet speeds when tested on the XFINITY app is also showing I have between 20% and 70% of my advertised internet plan. I have contacted XFINITY support multiple times and p

So I’ve been with Xfinity for while I had got tv and internet I got the full internet pulse I was on time with my payments the I got two iPhones and one free phone pluse I was on time with my phone bill as well then there internet and tv over charge me 500$ they said if I don’t pay it that it will g

I've had technicians out 4 times. Sometimes Internet is fine for 8 hours, it rained today and was out for 4 hours. Sometimes it cuts out for 1 minute sometimes 10 sometimes an hour. Disconnected each device in turn and waited, none were the issue. 2 new routers later confirms that's not it. No split

We are hugely reliant on our xfinity internet service for both work and study. Our service (2 gigabit) has been working ok until recently and has suddenly degraded quite dramatically to the point where it's almost impossible to use it. When checking in the Gateway config/status we see a huge number

I have been experiencing multiple internet outages per day for months. I thought this may have been caused by the personal modem/router set-up that I was using, so I switched to the Xfinity Gateway. This issue still persists with the Xfinity equipment. It is extremely frustrating to have a movie int

I have been using Xfinity for about well over a year, and the biggest issue that I've had with using them is that I am not getting the download speeds that I am paying for. I am currently on their 1100mb/s download speed plan, however, when I go to download a game I am extremely under that coming in

Subject: Serious Service Interruption Incident and Resulting Damages - Urgent Dear Xfinity Team, I am writing to express my deep concern and disappointment over a recent incident that has had serious consequences for my safety and well-being. On 12/08/2023, at approximately 11:30 AM, my internet ser

We moved 2 lines from Verizon to Xfinity in August 2023 and since then have not received either of the 2 new security updates released by Samsung. Our phones were purchased from the Samsung website and locked on Verizon until we switched. Now that the phones are unlocked it seams that we will never

I am wanting to cancel my tv services and only keep my internet service. I can't access anyone through the chat or phone. Can someone please help me?

I am getting terrible internet from past 2 months. You are citing the replacement of Router device and recommending to use Xfinity Gateway apart from least recommended routers from other vendors. My device was never listed in your approved device list from past 2 years and all of a sudden you want m

We had a storm and I've been out of Internet for almost two weeks. I had a technician come and tell me there was no signal from the apartment. They then had the maintenance team check the lines outside. Same thing. I was told a contractor was going to call me and schedule a time to rerun the line bu

I don't think I've had a full week without any internet outages since I switched to Xfinity. Some are only a minute, but now they are getting longer. The most recent one has been over an hour now and seems like it has to do with upgrades which seem like they could've included an advanced warning. I

I look at the outage map, keeps saying we are out. Then next minute it's gone. I'm so tired of this. I pay $225, for the fastest internet and cable. Always a problem, two days here and three days the next. It's not on my end it never is. Map saying no outage. I'm about to get fiber at att. I can nev

Earlier today, an Xfinity tech came and installed Internet in a newly added trailer in my mobile home park next-door to me. At the same time as they are setting up their Internet, my Internet goes down. I went to a friend‘s house and hooked up my modem there to make sure that it wasn’t a problem wit

For the past 2 weeks I have experienced frequent disconnects at night and into early morning. Connection seems stable during the day with great download speeds. Around 9pm will loose internet frequently for several minutes. Even when use is minimal in the middle of the night I can see our security s

This is my second time posting and I still have not received my package with the equipment I need for my internet plan. It was supposed to be delivered on May 3rd this year and it is now May 16th. I checked the tracking, and it has been stuck on delayed since May 2nd. There have been no updates from

I am wanting to change my internet plan to a lower speed to save money but noticed that I cannot do so WITHOUT the stupid TV addon as well. Super frustrating

I have attempted to update my mobile phone number for my internet account, but it will not accept an international cell phone number. Is there a workaround for this or could a customer service agent update the number for me?