3 Messages
Getting over charge on internet and phone bill
So I’ve been with Xfinity for while I had got tv and internet I got the full internet pulse I was on time with my payments the I got two iPhones and one free phone pluse I was on time with my phone bill as well then there internet and tv over charge me 500$ they said if I don’t pay it that it will get shut off witch I don’t have 500$ then I let it go no it hitting my credit so I honestly want to report Xfinity pluse now my phone bill I pay automatically so witch for 3 to 4 months I been paying 190$ on my phone bill now I was only paying 105$ now it’s 200$ because there saying that there charging me with the internet and tv off now so I don’t get why Keep getting overcharged with everything
XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there, I am happy to look over your bill and see what we can find for you! I know how confusing they can get sometimes and I would love to help! Please send a DM to XFINITY SUPPORT with your name and address.
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XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
I don't see any previous chat history here with us, however, if you have been told the same thing multiple times that is likely the correct answer. Again, if you want me to look into this for you myself then please send a DM to XFINITY SUPPORT with your name and address.
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