fraudulent charges

I had a call a few weeks from xfnity from a rep who refused to give me his name but instead asked for my account number and email address and claimed that I had unused modem that I did not return. I said what equipment, he said he would send me pictures if only I gave him my info. I said, sounds suspicious, send any info to my account on file and they immediately disconnected. Needless to say, I did not get any emails.

I then immediately reached out to cut to your customer service via chat who verified that was not normal xfnity procedures and that they can see that I NEVER had an xfinity modem and have no outstanding equipment. He did try to sell me a new package but I declined.

Today I got my new bill and it says $7.85 for unreturned equipment. I went into a chat and they asked for the receipt that I gave them, and now say they have undisclosed unreturned equipment.

How did that undisclosed equipment show up between last week when they verified I had no outstanding equipment and this week?

When I asked that question the rep transferred me to someone else who “is checking on it” but after 10 minutes clearly is not doing anything.

I am really fed up for these fraudulent issues with xfinity.

Responses

XfinityAngie

Official Employee

•

1.4K Messages

3 months ago

user_073163, Thank you for reaching out to Xfinity Support. I know this has to be very concerning. We take account security very seriously and want to do everything we can to assist you. The best place to start is with our Customer Security Assurance Team. Here is a link to reach them. internetsecurity.xfinity.com/help/report-abuse

3

0

U

user_073163

Visitor

•

14 Messages

Your support were unhelpful. I went through 4 people before I posted here. first said no equipment outstanding. then got billed. then said yes equipment and disconnected the chat. 3rd said no equipment but can't remove charge. 4th said no equipment and will try and remove charge.

The fraud is on your side

Like

Reply

3 months ago

0

XfinityAngie

Official Employee

•

1.4K Messages

user_073163, I'm so sorry you had that experience.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_073163

Visitor

•

14 Messages

please respond there. I sent that info

Like

Reply

3 months ago

0

Billing

user_073163

fraudulent charges

Was this helpful?

XfinityAngie

user_073163

XfinityAngie

user_073163

New to the Community?