2 Messages
Multiple Internet Outages Per Day
I have been experiencing multiple internet outages per day for months. I thought this may have been caused by the personal modem/router set-up that I was using, so I switched to the Xfinity Gateway. This issue still persists with the Xfinity equipment. It is extremely frustrating to have a movie interrupted by a minimum of two disconnection instances. I have received absolutely no help from the AI chat and call centers and using them frankly seems like a waste of time at this point. The constant outages coupled with the fact that I have never attained the internet speeds that I pay for is extremely disappointing. If this issue persists, I will be looking at different ISP options.
XfinityDilary
Official Employee
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1.7K Messages
2 months ago
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EG
Expert
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105.7K Messages
2 months ago
@user_f7ws2b @XfinityDilary
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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