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Saturday, May 25th, 2024 4:09 AM

Xfinity Internet Drops 20-30 times a day and slow internet speeds

Hello,

My XFINITY internet drops out 20-30 times a day, sometimes for a few seconds and other times for up to 10 minutes. My internet speeds when tested on the XFINITY app is also showing I have between 20% and 70% of my advertised internet plan. I have contacted XFINITY support multiple times and performed all troubleshooting steps. XFINITY support also sent out 2 techs to my house which replaced a few connections and my modem and I am still having this problem. My direct neighbors have told me they are having similar issues.

I am beyond frustrated and I really don't want to cancel my XFINITY service as I have been a customer for a long time but these issues are making me reach my breaking point. I am unable to fully utilize my service as I am afraid my connection will drop out at any moment. I have so far been unable to reach anyone at XFINITY that has been able to help resolve this issue. I am using the XFINITY provided modem/router which has been replaced recently and these issues have began about a month ago while the service at this address had been fine for more than 2 years prior to this point. 

Any and all help is appreciated.

Thank You.

Official Employee

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1.6K Messages

19 days ago

Hello, @Zenith_93 Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

2 Messages

@XfinityThomasC​ 

Thank you, I sent a direct message with the details requested.

Expert

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104.1K Messages

18 days ago

@Zenith_93 @XfinityThomasC 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

3 Messages

18 days ago

Same here and I am reaching my limit as to how long I will continue to be an Xfinity customer. 

Official Employee

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1.5K Messages

Hello user_22ig3j, I don't blame you for being near your limit, our connections these days are so important and I'd be feeling the same. I'd love to work with you more and help get your connection issues figured out. Are you having the same intermittent connection issues this post mentioned? If so, are you experiencing those drops on all devices or just one device in particular? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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