1 Message
Tech set up neighbors internet and disconnected mine
Earlier today, an Xfinity tech came and installed Internet in a newly added trailer in my mobile home park next-door to me. At the same time as they are setting up their Internet, my Internet goes down. I went to a friend‘s house and hooked up my modem there to make sure that it wasn’t a problem with my modem, but my modem is fine and picked up signal just fine at their house. So now I have no Internet and I have to wait three days until a tech can come out here. Thanks for nothing Comcast.
XfinityEricB
Official Employee
•
2.2K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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