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user_mlkbe2
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6 Messages

Friday, October 27th, 2023 3:40 PM

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Samsung S21 5G stopped receiving monthly security updates since moving from Verizon to Xfinity!

We moved 2 lines from Verizon to Xfinity in August 2023 and since then have not received either of the 2 new security updates released by Samsung. Our phones were purchased from the Samsung website and locked on Verizon until we switched. Now that the phones are unlocked it seams that we will never get any updates again. Does anyone have the REAL answer to what’s going on??????

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9 months ago

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user_ks1201

Frequent Visitor

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12 Messages

1 year ago

Hi,

I have the same issue for a very long time. I have a Samsung S21+ and switched from ATT to Xfinity in February. I havent had a security update since December of 2022! But yes, it would be great if anyone knows whats going on. 

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user_mlkbe2

6 Messages

@ksurber​ I chatted with an agent from Xfinity and he said that they had to do something on the backend. He said that the change would take 6-8 hrs to take affect. If it works Ill let you know.

1 year ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@user_mlkbe2 Hello! Thank you for reaching out to us here on our Community Forum. We just wanted to check back in to see if the issues you were having were resolved. If you are still having any issues, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_ks1201

Frequent Visitor

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12 Messages

@user_mlkbe2​ Were you able to get your issue resolved? I have a ticket in process.

Thanks!

1 year ago

0

user_mlkbe2

6 Messages

Haven't gotten any updates. I went into an Xfinity store and they asked of I had contacted Samsung... I'm patiently waiting for One UI 6... We'll see I guess. I don't know.

1 year ago

0

CCJodie

Problem Solver

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1.3K Messages

@user_mlkbe2 Did Samsung have any details to share about this? 

I no longer work for Comcast.

1 year ago

0

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