1 Message
Internet Line Replacement
We had a storm and I've been out of Internet for almost two weeks. I had a technician come and tell me there was no signal from the apartment. They then had the maintenance team check the lines outside. Same thing. I was told a contractor was going to call me and schedule a time to rerun the line but haven't heard anything in a week. How long does it usually take to hear back? I looked for a support ticket online but haven't found anything. Any ideas would be greatly appreciated.
CCKrista
Retired Employee
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1.5K Messages
1 year ago
Hello @user_3q2tc6, thank you for taking the time to reach out on social media. I understand your concern with the internet service, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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XfinityDilary
Official Employee
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2.3K Messages
1 year ago
Thanks for working with us and allowing us to help resolve your connectivity concerns, user_3q2tc6. I'm glad we were able to get the service repaired and the lines fixed. If you need anything else, don't hesitate to create a new public submission. I will close this post as solved. Have a great rest of your day.
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