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Issues with 4k cable box on non 4k tv?
Is there any known issue with using an Xfinity 4k cable box on a non 4k TV? I understand I'd only get the max resolution available on the TV (1080p for my TV) but is it safe to have that setup? I had an older box that had latency issues while using streaming services. I switched it for a new box (wa
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X1
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Volume fluctuation on Xfinity cable box.
I'm having the exact issue as member thebeans66 posted on Nov 16, 2021. It started with streaming X1 box, so I thinking it was the box I returned it and got another box from the Xfinity store. Still had the volume problem. So I then got a new 4k DVR cable box, and I still have the same issue. Quotin
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Channels and Programming
Hello there, pardon the delay, I took time to get the cable moved inside the house and to exit my house at the position I want it nearer the Xfinity pedestal in my yard so that the length of line is much shorter. Can I still submit a request to have
There is an orange cable in my yard
Hi, When we set up Xfinity service in 2018, an orange wire was run across our yard/driveway and to a new splitter attached to the side of the house. Our internet keeps going out intermittently recently, I think the cable has been damaged by being on the driveway. Since then, I’ve figured out that th
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Two cable boxes for picture in picture
I have a Samsung TV with "multi-view" feature, which is basically like picture-in-picture, if you want to think of it like that. I'd LOVE to watch 2 on 3 March Madness college basketball games at the same time on the SAME TV. Get it? So here is my question... Can I have and set up two Comcast boxes
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Xfinity Stream App
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Down cable on property
You guys are the absolute worst. Cables laying across my street for days. Someone came out but made a mess and left hanging cables all over my property. This is completely unacceptable. A supervisor needs to contact me. [Edited: "Personal Information"]
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Customer Service
Hey there, user_mbwnx2! Thanks for reaching out about this drop bury request. I'd be more than happy to look into this for you to find out what happened.
New construction. Drop bury request
Hello, We are in a neighborhood served by Xfinity. This is a new construction and close from the road. We had two different installation technicians come on two separate occasions, only to say they can't run a cable from the street to the house, because it needs to be buried under the road. This is
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Hello, thank you for taking the time to reach out for assistance. I understand you would like an update on when someone is coning out to bury your cable, and it would be my pleasure to look into it. To get started, please send me your name and servic
bury cable
I had an animal chew through my internet cable a few months ago. A technician replaced my buried cable with an above ground temporary cable and submitted a ticket. A few weeks later the ticket was closed with the cable not buried. I then called customer support and submitted a second ticket. Another
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Three Netgear Cable Modems burned out in the last 6 months when an 'outage' occurs
Enough is enough.. I've had 3 netgear cable modems burn out the past year.. and two of them were CM2000 mutli-gigabit cable modems in the past 3 months. The third CM-2000 is on its way from Netgear now. What do they all have common besides the brand name? Every single time this has happened it's bee
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Customer Service
The house is roughly 700’ off the main road so I would assume they’d wanna bury it rather than utilize a drop line. A tech has not been onsite to see the build yet
survey ticket
How do i schedule someone to come out to my property and identify where they need conduit ran in order to tie into the main line on the street?
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re-string our cable?
Hi, our cable line is being stretched by a street tree and there's also a second cable line that is strung to our house but is unused. I'm wondering if Xfinity can come out and remove both lines and re-string a new cable? (It should be easy to string a cable that does not touch any branches in that
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Customer Service
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Cable TV Box Not Supporting Rewind Features Previously Used
Xfinity recently replaced our cable TV box. With the previous box that wasn't that old, we always left the box on the same channel at the end of the days viewing. The next morning, when we turned on the TV to watch a favorite program on the channel we left it on the night before, if late, we could a
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X1
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XiD-P cable box RF Output Channel 3/4 change
I recently "upgraded" to X1 capable boxes for all my TVs and the RF (coax) output seems to be always on Channel 3. My previous (non-X1) boxes allowed me to set the RF output to Channel 4 and the picture was always clear. I must be able to use Channel 4 as there is a local over-the-air broadcast stat
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X1
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Damage from Lightning through Comcast Coaxial Cable
On July 12, 2024 we lost Comcast service as a result of a lightning strike (we did not lose electricity). Support opened ticket [Edited: "Personal Information"] and sent a technician who checked all Comcast equipment, splitters and outside lines. He told us another tech will be out 7/13/24 to replac
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Non-X1 Service
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Cable Installation Damaged Sprinkler System, Water Leak Covered Up
I recently had a cable installation at my home, and during the process, the technician cut through my sprinkler system. Unfortunately, instead of informing me, the technician covered the leak with a stone. I later discovered the water leak and had to repair it myself to prevent further damage. I’m n
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Customer Service
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Stop Internet & Cable
I want to stop the internet access and cable. How do I do this?
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Customer Service
I am having a similar issue. Xfinity has not been available in our area until now. I placed an order online 9/22 for internet/phone service which according to the website was available at my address. I received all equipment by 9/24 but it did not wo
Drop Bury Request
I have been a comcast customer for less than 2 months. In that time, I have had an internally defective router, cable line not connected to the pole (not of their fault), and now a "request" for a drop bury line to be installed at my house, however I NEVER requested this nor did I approve it in any
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Want to cancel cable
Need to talk to a real person to cancel my cable
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Customer Service
I moved to my current house over 2 weeks ago, and had requested internet service from September 1st, 2021. With help from technical people, realized the newly built house had damaged cable and thus needed the underground people to fix it. I was told
user_ed21fe
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4 years ago
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Drop Bury Request
I have been a comcast customer for less than 2 months. In that time, I have had an internally defective router, cable line not connected to the pole (not of their fault), and now a "request" for a drop bury line to be installed at my house, however I NEVER requested this nor did I approve it in any
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