tloe's profile

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Tuesday, September 24th, 2024 9:54 PM

Cable TV Box Not Supporting Rewind Features Previously Used

Xfinity recently replaced our cable TV box. With the previous box that wasn't that old, we always left the box on the same channel at the end of the days viewing. The next morning, when we turned on the TV to watch a favorite program on the channel we left it on the night before, if late, we could always rewind up to 120 minutes and resume. With this "new" box, I have lost that capability. When I turn the TV on, I can't rewind past the point on the TV turning on. My suspicion is that the box is going to sleep, but I turned off all power saving features. I have been told that the box still has a "nap" feature that works even if power saving is turned off. Is that true? The rewind feature was one we use often in the mornings and now it seems to be gone. Can someone provide some insight plesae? 

Official Employee

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1.7K Messages

1 month ago

@tloe Thank you so much for using our Forums and for contacting our team. We are here to work with you to see what is going on with your TV equipment to make sure we get everything working correctly. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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