1 Message
Down cable on property
You guys are the absolute worst. Cables laying across my street for days. Someone came out but made a mess and left hanging cables all over my property. This is completely unacceptable. A supervisor needs to contact me. [Edited: "Personal Information"]
EG
Expert
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111.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Greetings, @user_b70d49! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cables on your property. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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