Visitor
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4 Messages
bury cable
I had an animal chew through my internet cable a few months ago. A technician replaced my buried cable with an above ground temporary cable and submitted a ticket. A few weeks later the ticket was closed with the cable not buried. I then called customer support and submitted a second ticket. Another month has passed and the cable is still not buried. Looking at other posts, apparently i have to create a post before i can direct message support and get this fixed.
EG
Expert
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111.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCVanessa
Contributor
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234 Messages
2 years ago
Hello, thank you for taking the time to reach out for assistance. I understand you would like an update on when someone is coning out to bury your cable, and it would be my pleasure to look into it. To get started, please send me your name and service address.
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CCVanessa
Contributor
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234 Messages
2 years ago
No worries, regardless of the name it should still come back to me. I do see the DM you sent, but because this is the last message sent I can't reply to it. Go ahead and send the DM again, and I should get it. If in the small chance I don't, you will still get to someone who can help.
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