user_f883a4, Thank you for reaching out to us at Xfinity Support. I know this is not what you wanted to deal with today, but you have reached the right place. Please send us a DM with your name and full address by doing the following so we can better assist you:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
user_f883a4, I want to get this going for you ASAP, but I need you to send the DM before we can move forward with this.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_f883a4, I need you to send a DM with your name and full address so that your personal information is not seen in public. Please follow these instructions on how to do that.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
user_f883a4, A DM stands for Direct Message. Please follow the instructions I sent to send a Direct Message. This way we can discuss this in private without putting your personal information in public.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
•
1.9K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_f883a4
Visitor
•
6 Messages
1 year ago
What do you mean 'old' account.
My account is active.
1
0
XfinityAngie
Official Employee
•
1.9K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_f883a4
Visitor
•
6 Messages
1 year ago
I need my cable fixed ASAP. I've been trying since 1/4/24 to get Comcast to repair the cable.
1
0
user_f883a4
Visitor
•
6 Messages
1 year ago
User name is fabmmb2
0
0