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user_up3f4k
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Friday, January 5th, 2024 3:07 AM

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How do i schedule someone to come out to my property and identify where they need conduit ran in order to tie into the main line on the street?

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Updated 

1 year ago

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EG

Expert

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111.1K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAldrik

Official Employee

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2.2K Messages

1 year ago

Thank you for reaching out to us @user_up3f4k! Has a technician recently come out and advised a conduit is needed in order to have our services installed? If not, we may be able to install an aerial drop or have our construction team bury the line.

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user_up3f4k

3 Messages

1 year ago

The house is roughly 700’ off the main road so I would assume they’d wanna bury it rather than utilize a drop line. A tech has not been onsite to see the build yet

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for clarifying that @user_up3f4k! Could you please send our team a direct message with your full name and full address? Our team can most definitely open a serviceability ticket for your address. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 year ago

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