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claud9999
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3 Messages

Saturday, February 15th, 2025 9:24 PM

re-string our cable?

Hi, our cable line is being stretched by a street tree and there's also a second cable line that is strung to our house but is unused. I'm wondering if Xfinity can come out and remove both lines and re-string a new cable? (It should be easy to string a cable that does not touch any branches in that tree.)

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18 days ago

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XfinityJosephA

Official Employee

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1.6K Messages

25 days ago

 

claud9999 are you able to let us know if trees and branches need to be cut? 

 

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claud9999

3 Messages

Hi, the cable can be strung over the branch and will not require any cutting. Right now it goes under a big (~6") branch and is taught.

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25 days ago

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XfinityEva

Official Employee

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1.5K Messages

Thank you, reason we ask is that the technicians are not able to do any cutting of branches that may be entangled or in the way. 

 

Is this affecting your service at this time? (this is to determine the type of visit that gets scheduled) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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claud9999

3 Messages

It is not affecting service, not urgent but it is a "ticking time bomb". Thanks for adding this to the service queue.

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19 days ago

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XfinityBrianH

Official Employee

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1.2K Messages

 

claud9999 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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