Drop Bury Request

Thanks so much for taking the time to reach out to us regarding your drop bury. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. A drop bury work order is to bury the primary line that has been installed from the pole (or tap box) to your home. This provides the primary signal to your location for the services. If a new line needed to be installed or if we ran a new line on your install, from what you stated here a new line had to be run from the pole. That line could not remain above ground and needed to be buried. This is what a drop bury order is for. I can certainly put in a request to review any damages to the landscaping for you. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 

@Teek007 

To send a private message to @ComcastMichele please click on her name and then on Send Message.

I moved to my current house over 2 weeks ago, and had requested internet service from September 1st, 2021. With help from technical people, realized the newly built house had damaged cable and thus needed the underground people to fix it. I was told it would take 5-10 business days. The Drop Bury guys finally have marked the power lines, etc, and status days that the cable installation has been scheduled. I have not heard of a time/day to do this. Also, when I call Xfinity, I'm told it takes 7-14 business days. I am working remotely and have had to go to the library or a cafe to work, since it is not possible to go in physically to work. How can I find out exactly when the cable is put in, why it's not done within 10 business days and why this is not considered an urgent matter? Also, I believe I'll still need to schedule a technician to come set up my internet! This is very frustrating!!

I am having a similar issue. Xfinity has not been available in our area until now. I placed an order online 9/22 for internet/phone service which according to the website was available at my address. I received all equipment by 9/24 but it did not work, when I called Customer Support I was told that there was no xfinity line to my house and a drop bury cable request had been placed and would be completed in 14 days (by 10/6). I have since been billed for services (not received since I have no internet or phone service from xfinity) - thankfully I have had that bill taken care of. But I have been told the service date on the drop bury request will be 10/13. Why am I waiting almost 2 more weeks when all work was to be completed in 14 days! And all of this because Xfinity wasn't ACTUALLY available at my house. I would not have purchased service had I known it was not actually available. Xfinity's deceptive advertising is unacceptable and dishonest, charging me for services I am not receiving is illegal, and not completing work within the expected timeframe is beyond disappointing. Xfinity has proved untrustworthy from day 1. And I still don't have xfinity internet or phone.

10-month-old dead thread now being closed...................