Teek007's profile

New Poster

 • 

1 Message

Tue, Dec 15, 2020 10:00 AM

Drop Bury Request

I have been a comcast customer for less than 2 months. In that time, I have had an internally defective router, cable line not connected to the pole (not of their fault), and now a "request" for a drop bury line to be installed at my house, however I NEVER requested this nor did I approve it in any way. Actually, I called 7 times to cancel it because I kept getting notifications that it was moving forward. I was assured it would be cancelled, however today a company showed up and dug up my yard and drilled under my driveway. Does anyone have any prior knowledge on this? Can I take Comcast to court over this? I am pretty distraught that they would drill through my yard, under my driveway, and through all my landscaping without my approval and with my continued request of cancellation. I was assured all of my requests of cancellation are on record and there is no record of me requesting this. Any help would be awesome. I just wanted some background before I talk to a lawyer. 

Responses

ComcastMichelleR

Official Employee

 • 

369 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your drop bury. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. A drop bury work order is to bury the primary line that has been installed from the pole (or tap box) to your home. This provides the primary signal to your location for the services. If a new line needed to be installed or if we ran a new line on your install, from what you stated here a new line had to be run from the pole. That line could not remain above ground and needed to be buried. This is what a drop bury order is for. I can certainly put in a request to review any damages to the landscaping for you. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Again

Expert

 • 

25.8K Messages

6 m ago

@Teek007 

To send a private message to @ComcastMichele please click on her name and then on Send Message.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here