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Switched to my own modem was switched off of unlimited plan?

I worked with XFinity support to lower my bill, they suggested that I could save money by purchasing my own modem. I drove out and bought the recommended modem, then waited an afternoon for a service tech to "swap out" the XFinity modem for my new one. However, I was just notified that I am close t

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xfinity xb8-t modem extension cord

I'm looking for a cable extension cord for the XB8-T. I need the small cable, the one that would extend to the modem. I think it is a 5.5 mm x 3.3 mm with single center pin. Male on one end and female on the other. Can't seem to find one online. My AC outlet is too far and need the extension to re

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i have lost my email fonts, colors, ability to highlight, bold,urgent any emails cannot find how to get my preferences back!!

i no longer have the task bar to bold or hightlight or change colors as below in this space. 

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51

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BBC World Service reception

I'm hoping for an answer from someone who knows the technical ins-and-outs of the Comcast transmitters. I have a Comcast technician coming out in an hour or so to look for a leak in my service, but I think my specific problem will be outside his area. This month I've had intermittent interruptions

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Starter kit stolen from porch last week.

My starter kit was stolen last week from my front porch. It shows it was delivered but when I went after work to pick it up it was gone. I called customer service and spoke to one of your representatives. He informed me that they would send a replacement and have it expedited. I do not have a tracki

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Philips hue

It’s been a while now that my hue bridge disconnected from HomeKit, I have tried everything and Xfinity gives the run around when I try and upgrade to the xb8. Whats the easiest route to get the new router?

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152

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How Do I Change Account Ownership Between Spouses

We need to change account ownership from one spouse to the other. We have already the changed primary user and associated rights, but we need to change the actual owner of the account.

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28

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Help! Can’t sign up for service

Hello, I moved into a newly built house last year and started talks with Comcast back in October 2023. They finally came out a ran the lines underground over 3 weeks ago, but my address “hasn’t been released yet.” My ticket number is [Edited: "Personal Information"]. Can someone help escalate the t

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Upload Speeds did not increase after new modem

I received an email from Xfinity that uploads speeds were increased if had an eligible Modem.   I purchased a Hiltron Coda 56 which was included in the compatible list in the email.  I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range.  Is

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59

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2 Accounts, 2 separate service lines, Same address

I am unable to get ahold of anyone who can assist me with setting up a separate line of service at my home address. There is already one Xfinity gateway and service issued to this address and am going to set up another just for me entirely with my own modem and router as well. It IS POSSIBLE to have

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405

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Wrong Installation Fee

I'm 5 year customer with Xfinity and from a tech background. I recently moved, I have my own equipment and i know how to install it but there was no connection to begin with at my apartment. I call the xfinity and they assigned a tech support on the call, she tried 3 times to connect to the device b

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Can’t return equipment

No equipment shows up when I go to try and return it. Any ideas? Thanks

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Official Solution

Curious as to when my ACP Benefit will be applied to my account this month.!?

Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill

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Goodbye, Comcast! My First Love! 😁

Dearest, Comcast, We've been together since 1981! Sadly, due to the ever increasing costs of your services, it's time for me to part ways. I truly hate it, but simply can't afford this relationship any longer. Only reason I stuck around another month was to watch the Super Bowl. Now it's time for m

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102

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Unclaim "Free Camera" Reward

I just joined Xfinity Rewards and saw an offer for a "free" indoor camera. I was already skeptical but I clicked on it and it says it's getting ready to ship now, and that I will be billed monthly for it. I did not accept the Terms & Conditions yet, but it looks like I'm already locked in. I thi

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"You are now required to sign in to pay your Xfinity bill" What does this mean?

I received an email stating, "You are now required to sign in to pay your Xfinity bill". I read through it and it is the most ridiculous and inconvenient thing this company can do to me. You see, I have a representative payee that takes care for all of my finances. Which includes bills. They're in c

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1.4K

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Address not found

I am moving and the address is not found in the move page. When it prompts me to enter my address in the 2nd input field, I do and I see the address as an option. However, when I select it, I am told it's an invalid address and I am unable to proceed.

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Advanced security

My advanced security indicates it is off on the app. When I try to turn it on, it keeps bouncing me right back to the page where it says it is turned off.

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Where is Showtime On Demand?

Greetings, Where is Showtime ON Demand? I can't find it. Thanks

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Plan and phone changes

I have three xfinity mobile lines and three paid off phones. One phone is good to turn in. I want two new iPhones and two mobile lines. Can this be done without going to an Xfinity store?

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