I am at a loss of what to do next. Any advise would be great. Here is where I am at. Symptom: Internet works great at 400 meg down/180up. Then it drops for 10-15 sec, then in reconnects at 90meg both up and down. When it started: In Dec 2024 when I received a free upgrade from 100 to a 400 plan. Att

I made a payment arrangement through the Xfinity Assistant that agreed to a payment arrangement and gave me till June 3rd to pay my bill and a confirmation number. Xfinity disconnected my service today, 5/29/2025. The live customer service told me their AI wasn't supposed to make an arrangement. ???

I started experiencing extremely slow download speeds this morning -- I'm paying for 600 Mbps and am barely getting 60 Mbps. Setup has not changed in literally years. Netgear CM1200 modem and Netgear RAX30 router (both my own). I've reset modem and router, checked coax connections, etc. The only thi

When I go to xfinity.com/yoursubscriptions it says that Peacock Premium is included in my plan. When I hit the "Manage subscriptions" button it says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." When I click the "contact us" link it just takes m

Hello, our cable line was accidentally cut when we were cleaning out the back yard. How can I place a work ticket to have someone come out and fix it? Thanks.

Let's say I used the box to set the DVR to record a show between 1pm and 2pm. But at 1:10pm the TV signal malfunctions or goes out. Restarting the box fixes it, with the restart completing and things working again at 1:17. When I later watch the recording, it's a cloud recording, yet the portion fro

Why is there a delay with my order processing? I need the Internet/wifi as soon as possible for work! I have never had a delay that lasts days like this before with any other service or with Xfinity in the past. I need my equipment ready for pickup. Please help!

My roommate is the primary user on our account, and I am moving out. I don't want to be on the account anymore, but when I click "unlink" I just get a message that says "something unexpected happened". As just a member (not the primary, and don't even have access to payments and such) there should n

Yesterday Search contacts 1 [Edited: "Possible Scam Number"] 00 Tue 1:47 PM 00:27 Hello, this voicemail is from Comcast Xfinity. We're reaching out to inform you that a 50% discount on your monthly bill has been applied to your account and your monthly bill has been waived. To confirm and finalize t

I need a technician to come bury my internet cables in the backyard. I have tried every number possible and I can’t seem to find a way to make an appointment please help.

I recently moved and also moved my Xfinity service (and equipment) to the new address. But I've started receiving notifications incorrectly telling me to return my equipment. I am still a paying customer and brought my equipment to the new address. The emails say, "If you haven't made any changes to

Connected shipped modem XB6 with it's own supplied cox and power cord, to the both in house outlet and outdoor panel which fresh come out from underground. Switched with my own Cox cable, well, same problem, BLINKING ORANGE LIGHT. I keep it on for 3 hours now, in case of firmware updating, but no pr

My bill just went way up before end of term -- and unlike in the past, I guess now it's impossible to talk to a human? None of the phone numbers allow me any option to talk to a person now, and the chat bot is no help at all. I might have to cancel and switch to another provider if I can't connect w

I have both Internet & mobile, and my 2 year contracted has been over for a while now. Xfinity gave me a Motorola Moto G 5 G 2022 & a great deal on fast Internet to sign up with them. The phone needs replacing now, cracked screen, needs rebooting often. Does Xfinity offer anything to renew a contrac

I'm looking to find new/active Contract Discounts as my prior Contract Discount has expired. Can you please advise on best way to do this? Thx! George

I was notified that I will receive a Loyalty Discount on my bill for the next 12 months because my promotion is ending. However, when I check upcoming charges I do not see the Loyalty Discount, and the full price of the service is showing. How can I see the amount of the Loyalty Discount?

I am trying to return 2 devices (modem, Flex TV) but have been trying for quite a while to get a return shipping label for both devices with no success. I have tried Xfinity Assistant, Live Chat, talked to a representative on the phone (who put me on hold for a while, then came back and told me both

I need a coaxial cable ran to my house. As far as I'm aware, we do not already have one. Regardless of what I've asked the AI support, I am unable to schedule a tech, or even get support for this issue. All that has happened so far, is the bot redirecting me to activate my internet. Which requires a

Hi. I cannot unpause my paused devices. I have tried all of the recommended troubleshoots already. I am trying to talk to a human support agent about this, not a robot. I have already tried restarting the router, hard resetting the router, clearing the cache on the app, forgetting and reconnecting t

Hello, I would like to see if Gigabit Pro service is available at my residence and what the total construction cost will be. Thankyou