Contributor
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40 Messages
Why is the success of a cloud recording dependent on my cable box working?
Let's say I used the box to set the DVR to record a show between 1pm and 2pm. But at 1:10pm the TV signal malfunctions or goes out. Restarting the box fixes it, with the restart completing and things working again at 1:17.
When I later watch the recording, it's a cloud recording, yet the portion from 1:10 to 1:17 is missing. And it's missing whether I watch the TV connected to the X1 box *or* another device (same or different WiFi network or cellular data.)
Why is the completion of a recording that occurs in the cloud fully dependent on the cable box being up (functioning)? Thanks
XfinityAldrik
Official Employee
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2.2K Messages
21 hours ago
Thank you for reaching out to us @Dennis25! The DVR records the program and then uploads it to the Cloud. When a malfunction occurs, it will impact the recording at the times the malfunction occurred while it was being recorded.
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