Visitor
•
1 Message
Cable line cut
Hello, our cable line was accidentally cut when we were cleaning out the back yard. How can I place a work ticket to have someone come out and fix it? Thanks.
Visitor
•
1 Message
Hello, our cable line was accidentally cut when we were cleaning out the back yard. How can I place a work ticket to have someone come out and fix it? Thanks.
Accepted Solution
XfinityThomasC
Official Employee
•
2.5K Messages
3 days ago
Hello, @user_dec6ga
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0