Visitor
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3 Messages
Billing and Payment arrangement
I made a payment arrangement through the Xfinity Assistant that agreed to a payment arrangement and gave me till June 3rd to pay my bill and a confirmation number. Xfinity disconnected my service today, 5/29/2025. The live customer service told me their AI wasn't supposed to make an arrangement. ??? I work online. Thank goodness I don't have telephone service through Xfinity then I wouldn't be able to make telephone calls too! I want my service back on as agreed with your AI STAFF.
Accepted Solution
XfinityJamesC
Official Employee
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2.2K Messages
27 days ago
Greetings, @user_e7e2i6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service was interrupted despite the payment arrangement you had in place, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_e7e2i6
Visitor
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3 Messages
27 days ago
Service back on. Lost a few hours of work, but thankful.
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XfinityMartyR
Official Employee
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2.3K Messages
27 days ago
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