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user_90day5
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Monday, May 26th, 2025 6:48 PM

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blinking orange new activation 2025

Connected shipped modem XB6 with it's own supplied cox and power cord, to the both in house outlet and outdoor panel which fresh come out from underground. Switched with my own Cox cable, well, same problem, BLINKING ORANGE LIGHT. I keep it on for 3 hours now, in case of firmware updating, but no progress. CS insist to send Technician tomorrow, instead of turn on the service remotely from street hub to my house. My he can't? Maybe bad modem? Any ideas?

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5 hours ago

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user_90day5

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4 Messages

6 hours ago

aha, connected from street to house, signal on right away, technician didn't even need to walk into my house. 

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EG

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110.6K Messages

1 day ago

Is this is a new service install / new move in ?

(edited)

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user_90day5

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@EG​ As stated in title, it is NEW activation.

1 day ago

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EG

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110.6K Messages

1 day ago

On new service installations or new move-ins, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge. You'll also need to get the device activated for service once there is a connection to their system. Good luck !

(edited)

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user_90day5

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@EG​ yes, that's what I'm saying, clearly based on my test, there is no signal on backyard panel. CS could simply send nearby technician to turn on the feed at the street hub, or remotely turn on if he can, instead of sending one to my house at certain time. CC should responsible to deliver signal to my backyard panel, I responsible the rest. Now Ive to stay at home and wait, and being blamed by CS that I didn't connect Cox and power cord correctly. @_@ CC should stop outsourcing CS to India, bring jobs back to America.

BTW, I'm living here over 10 years, and used xfi once many years ago, and never called CC to disconnect from street. It's CC unilateral action.

1 day ago

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EG

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110.6K Messages

5 hours ago

Bingo !! Glad you got it squared away !! Thanks for the update ! Happy surfing !! Now closing the solved topic.

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