Visitor
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10 Messages
blinking orange new activation 2025
Connected shipped modem XB6 with it's own supplied cox and power cord, to the both in house outlet and outdoor panel which fresh come out from underground. Switched with my own Cox cable, well, same problem, BLINKING ORANGE LIGHT. I keep it on for 3 hours now, in case of firmware updating, but no progress. CS insist to send Technician tomorrow, instead of turn on the service remotely from street hub to my house. My he can't? Maybe bad modem? Any ideas?
Accepted Solution
user_90day5
Visitor
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10 Messages
22 days ago
aha, connected from street to house, signal on right away, technician didn't even need to walk into my house.
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EG
Expert
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111.1K Messages
23 days ago
Is this is a new service install / new move in ?
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EG
Expert
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111.1K Messages
23 days ago
On new service installations or new move-ins, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge. You'll also need to get the device activated for service once there is a connection to their system. Good luck !
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EG
Expert
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111.1K Messages
22 days ago
Bingo !! Glad you got it squared away !! Thanks for the update ! Happy surfing !! Now closing the solved topic.
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