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Friday, December 27th, 2024 9:06 PM

Closed

returns

I am trying to return 2 devices (modem, Flex TV) but have been trying for quite a while to get a return shipping label for both devices with no success.  I have tried Xfinity Assistant, Live Chat, talked to a representative on the phone (who put me on hold for a while, then came back and told me both her and her supervisor were trying to resolve the issue and she would email me with an answer, but since then I have not had anyone get back to me).  Now I continue to get auto calls and text messages reminding me that I need to return my equipment before I start getting charged for it.  I don't know where else to turn, and I am tired of spending so much time on this - it should not be this difficult.  I no longer live in an area that Xfinity services, so there are no stores near me where I can try to return the devices.  I took them to the UPS store but they wouldn't take them without a shipping label.  Any advice on where I can turn?  I definitely don't want to start getting charged, especially when I am spending so much time trying to get someone to help me.  I would appreciate any help I can get!

Accepted Solution

Official Employee

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1.4K Messages

6 months ago

 

user_ymio2w I hope you are having a great day! I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

Thank you so much!  I was able to DM Xfinity Support and my issues have been resolved.  Appreciate your help!

Expert

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111.3K Messages

6 months ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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3 Messages

1 month ago

I’m having the exact same problem trying to return an Iwatch. I first try to returned it the same day I received it due to incompatibility with my iPhone and got the same answer of a returned sticker being email later. Is been over a month and several calls later and speaking with “ supervisors” and I’m still getting the returned label being email later and promises And request to please trust them this time to no avail. I still have no return authorization and have not been able to solve the situation. Now they are billing me! I’m now seriously considering asking my son for his services as a lawyer to resolve this matter. 

Official Employee

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2.1K Messages

user_7nk70y Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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