2 Messages
returns
I am trying to return 2 devices (modem, Flex TV) but have been trying for quite a while to get a return shipping label for both devices with no success. I have tried Xfinity Assistant, Live Chat, talked to a representative on the phone (who put me on hold for a while, then came back and told me both her and her supervisor were trying to resolve the issue and she would email me with an answer, but since then I have not had anyone get back to me). Now I continue to get auto calls and text messages reminding me that I need to return my equipment before I start getting charged for it. I don't know where else to turn, and I am tired of spending so much time on this - it should not be this difficult. I no longer live in an area that Xfinity services, so there are no stores near me where I can try to return the devices. I took them to the UPS store but they wouldn't take them without a shipping label. Any advice on where I can turn? I definitely don't want to start getting charged, especially when I am spending so much time trying to get someone to help me. I would appreciate any help I can get!
Accepted Solution
XfinityVictor
Official Employee
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1.3K Messages
5 months ago
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EG
Expert
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110.3K Messages
5 months ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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