Visitor
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1 Message
Coaxial Cable to House
I need a coaxial cable ran to my house. As far as I'm aware, we do not already have one. Regardless of what I've asked the AI support, I am unable to schedule a tech, or even get support for this issue. All that has happened so far, is the bot redirecting me to activate my internet. Which requires a coaxial cable. Hopefully you can see the issue with this.
Accepted Solution
XfinityAldrik
Official Employee
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2.2K Messages
1 month ago
Thank you for reaching out to us @user_nn97t3 ! Could you please send our team a direct message with your full name and full address? You’ve reached the right team to get a cable ran to your home! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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EG
Expert
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111.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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