Visitor
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1 Message
Can't speak to an actual person anymore? Service issue
My bill just went way up before end of term -- and unlike in the past, I guess now it's impossible to talk to a human? None of the phone numbers allow me any option to talk to a person now, and the chat bot is no help at all. I might have to cancel and switch to another provider if I can't connect with some type of actual agent to work this out.
XfinityAlfonso
Official Employee
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1.7K Messages
1 day ago
Hello user_4z4tyc thank you so much for taking the time to connect with us here on our Xfinity Forums! We understand that billing changes can sometimes be unexpected, and we'd love to assist in any way we can, so we can truly earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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