Visitor
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2 Messages
wrong equipment return
I recently moved and also moved my Xfinity service (and equipment) to the new address. But I've started receiving notifications incorrectly telling me to return my equipment. I am still a paying customer and brought my equipment to the new address. The emails say, "If you haven't made any changes to your Comcast account, or you received this email in error, please call 1-800-XFINITY so your account can be reviewed." But calling this number does nothing and there's no way to speak to someone to remedy this issue, as none of the options fit my issue. This is absurd.
Accepted Solution
XfinityAdrienne
Official Employee
•
1.3K Messages
2 days ago
Hey there, user_87qx17! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your equipment, it certainly is not what we want for our customers. I would be happy to dive into the account details and ensure everything is correct with your equipment. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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