Visitor
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1 Message
Can't activate peacock subscription
When I go to xfinity.com/yoursubscriptions it says that Peacock Premium is included in my plan. When I hit the "Manage subscriptions" button it says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." When I click the "contact us" link it just takes me to a generic help page, which isn't useful for this problem.
How can I activate the Peacock subscription?
Accepted Solution
XfinityLinda
Official Employee
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1.5K Messages
1 month ago
Thank you for connecting with us here in our community, @franmcg, about your Peacock subscription. We apologize for the inconvenience, but you have the right team for help.
Have you gone to: xfinity.com/activate-peacock and logged in to your account with your primary Xfinity ID and password? After logging in with your primary Xfinity ID, you see one of the following experiences: An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. Follow the prompts, and you'll be redirected to the Peacock website to finish activation. Or if you see invalid username or password, change the password for your Peacock account.
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