franmcg's profile

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1 Message

Friday, December 20th, 2024 3:09 AM

Can't activate peacock subscription

When I go to xfinity.com/yoursubscriptions it says that Peacock Premium is included in my plan. When I hit the "Manage subscriptions" button it says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." When I click the "contact us" link it just takes me to a generic help page, which isn't useful for this problem.

How can I activate the Peacock subscription?

Accepted Solution

Official Employee

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1.5K Messages

1 month ago

Thank you for connecting with us here in our community, @franmcg, about your Peacock subscription. We apologize for the inconvenience, but you have the right team for help.

 

Have you gone to: xfinity.com/activate-peacock and logged in to your account with your primary Xfinity ID and password? After logging in with your primary Xfinity ID, you see one of the following experiences: An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. Follow the prompts, and you'll be redirected to the Peacock website to finish activation. Or if you see invalid username or password, change the password for your Peacock account.

New Poster

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8 Messages

Hi.  I have three TV's.  Two of them have full access to Peacock content, but on the third TV, when I try to access the full content of Peacock, I'm asked to subscribe to one of Peacock's tier's.  Why can't I access the full Peacock content on my third set?  My Peacock account is already active through Xfinity.  Thanks for any help.

Official Employee

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1.9K Messages

Greetings, @Phoenix5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with one of your cable boxes, but you have definitely come to the right place for assistance.

 

It sounds like your third cable box is not logging in to the correct Peacock Premium profile. Did the first two boxes log in automatically, or did you need to enter your email address and password? Are you able to log in to the Peacock app or access your Premium subscription through a web browser without any issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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8 Messages

Thanks for replying. The two TV's that have access to full Peacock content log in automatically.  But the third TV, along with the Peacock app on my iPhone and on my desktop computer, I'm asked to subscribe to Peacock tiers to get access to full Peacock content.

Official Employee

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1.9K Messages

Thank you for clarifying, @Phoenix5! It sounds like those two cable boxes may be utilizing a different profile or email address than the one you've been entering manually. When you first activated your Peacock Premium subscription, did you have a different email address, or did you originally have a different email address associated with your Xfinity ID? You should be able to confirm which profile is being used on one of the two working cable boxes by navigating to the "Account" settings on the "Who's Watching" page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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8 Messages

Thanks for your reply.  On the two working TV sets that have full access to Peacock content, the profile indicates I'm signed in under my Xfinity ID, i.e. [Edited - Privacy].  On the third TV that does not have full access to Peacock content, the profile indicates I am signed in under a variation of my Xfinity ID, i.e. [Edited - Privacy]).  What do you suggest to get full Peacock access on the third TV?  Thanks!

(edited)

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