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Where can I submit my application id for the ACP program?

Where can I submit my approved application id for the ACP program? I called on 1/3/23 but the automated service would not let me speak to a representative. I was not able to leave my id # for comcast, so how can they apply it to my account?

Question

 • Customer Service

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Can I use my $400 xfinity debit card at Safeway and get cash back?

I am curious if there is a restriction on getting cash back when buying groceries. Thanks, Steve

Question

 • Customer Service

36

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Yellowstone season 5 ep 8

I purchased Yellowstone season 5 through the cable box on my xfinity account (Viacom) but the most recent episode is unavailable even though it says purchased and shows in the “free” tab.

Question

 • On Demand

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XG1v3-P setup

Currently have HDMI from box to Sony audio system and then Samsung TV. All works except when I plat DVD movie, and for first 5-10 minutes all I get is audio and no video on TV, Samsung keeps telling no signal on HDMI-4. Since the issue is with the DVD I plan adding external bluray/DVD player. How

Question

 • X1

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Gift card expired

Ugh. My gift card expired one month ago. I just activated it but realized it was expired when I tried to use it. Can anyone help? thank you!

Question

 • Customer Service

67

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Finally the real story oubout what caused this outage??

https://www.kcra.com/article/comcast-confirms-sacramento-area-xfinity-outages-says-trees-crashed-on-plants-power-lines/42400930 Why couldn’t they tell the truth to their customers who had no tv, phone, or internet service since new years eve? Sent from my iPhone

Question

 • Customer Service

93

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Yellowstone S5 Ep6

I bought full season 5 of Yellowstone, but it is not showing as available. It usually shows day after it first airs. What’s the deal?

Question

 • On Demand

68

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$100 charge for residential trouble call?

My last billing statement shows a fee for residential trouble call. On that date, the technician came out because the system was not moving past the Welcome screen. Based on my understanding from the technician, the problem was caused by the age of the cable box. This is not something that would hav

Question

 • Billing

59

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I purchased Yellowstone season 5 in HD for 36.99 , and now at episode 8 it is saying “Available through Subscription”

I purchased the Yellowstone season 5 HD pass on December 10th. This pass is supposed to cover the entire season, I called customer support to confirm this before purchasing. I was able to watch episodes 1-7, tonight I went to watch the mid season finale which was episode 8. I have been able to find

Question

 • Customer Service

954

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Unable to Verify Mobile Phone Number or Get Xfinity App

Hi. I signed up for Xfinity internet and cable yesterday. I have been unable to verify my mobile phone number to create my Xfinity ID. When I try, I never receive the confirmation code. I believe the issue is that I have a Canadian phone number. I won't be getting a US number for another week or two

Question

 • Sign-In and Account Management

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Promo Expiration?

Hi Can I speak to someone at Comcast to tell me when my current promo that I have expires.

Question

 • Customer Service

37

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Closed

home network router hostname

I have Comcast internet service and I can see that I am a part of the comcast domain : hsd1.wa.comcast.net. How can I find out the specific hostname that points to my IP address/my home network router in that domain? Secondly if I had that hostname could I reference my home network using <hostnam

Question

 • Your Home Network

142

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Closed

Sloooow DL speed only 30Mbps

Comcast sent me a new gateway router/modem Model DPC 3941B and I only get 30Mbps. I pay for 200MBps.

Question

 • Your Home Network

29

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Xfinfity Cable Splitter Replacement...

Spent many hours troubleshooting a month-long intermittent Cable TV & Internet outage issue, and finally traced the problem to a bad (exterior) Xfinity 3-way cable splitter... if I take the bad splitter to an Xfinity store, will I be able to get a free replacement splitter?

Question

 • Customer Service

56

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Caller ID on TV

Can someone please help me? I’ve talked to 2 online agents and 2 phone agents. I keep being put through the same troubleshooting steps over and over despite 2 “advanced team” tickets being opened for what seems like a simple issue. Our old gateway/modem’s fan was failing. I took it back to the Xf

Question

 • Home Phone Features

104

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New home modem. Constantly getting "connection not private" or being asked to sign into xfinity

I have had xfinity at my house for over 1 yr. Two weeks ago I changed my modem from a Motorola to an Arris SB6190. Now several times a day I get messages that my wifi connection is not secure or private. Or I get asked to "sign in" and get taken to the xfinity page. Happens on multiple devices. I

Question

 • Your Home Network

59

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Unable to add unlimited data on my own equipment

Whenever I follow the links to add unlimited data for own equipment, it gives me an error with "Temporarily Unavailable". Is it no longer offered? or is there another way I can add this to my internet?

Question

 • Customer Service

31

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XM Family Share

My wife and I have both our IPhones with XM. Our iwatches do not have the cellular GPS function turned on. We just toggle it through our iPhones. If I were to buy a Iwatch for my daughter, I can I do that through XM as data only or would I need to make a separate account with Truphone?

Question

 • Xfinity Mobile

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x5 bridging

I do not see anyway to put the X5 into bridge mode. Where in the GUI do I go to do this?

Question

 • Your Home Network

36

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Restoration of Landline Service

I have not had Landline Service since 10/13/2022, when I was on the verge of a mandated move. Restarting the modem has NOT helped. I need this service very much; please help me restore it. THANK YOU.

Question

 • Customer Service

35

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