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cancel refusal

My Xfinity internet was to be discontinued effective March 14th. I have received no notification as to why this was declined or refused, and am now being charged for the next cycle. Please advise how this is to be rectified.

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Wi-Fi 7 standard

When will we be able to exchange our Xfinity modems for the new Wi-Fi 7 standard models?

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1.1K

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Email filter rules disappeared recently. How to get them back?

this is the third time this has happened... see link to previous issue here. Someone was able to go in and fix it. why does this keep happening? https://forums.xfinity.com/conversations/email/email-filter-rules-disappeared-recently-how-to-get-them-back/65ba9c6956dae762b6880a33?commentId=65bc548122d

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57

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Requests to Return non-Comcast Modem

I am receiving email, text and call requests to return a modem that I did not lease from Comcast. I have never leased any equipment from Comcast, and would like to stop receiving these communications. I have already spoken to customer service twice and they have confirmed that I do in fact own the

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29

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Internet usage

As others here have mentioned, something seems to have changed recently with how Internet usage is being measured. We have never used more than 900 GB in a month, but are already close to 950 GB for the first half of March, and are not doing anything new or different. There was a service update in

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39

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SDI 0001 error

brand new Samsung TV, downloaded app, get SDI 0001 error upon opening. multiple attempts

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66

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Closed

Changing the password of an email account not currently linked to a Comcast account

Hi - I've seen other threads and reddit posts on this topic, but I can't get the help I need so trying here: Like many others, I received a message when using the web email client that I needed to change my password. I have one email address that I created about 5 years ago when I moved back to a

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42

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XB8 keeps randomly rebooting itself.

I have the Technicolor XB8 CGM4981COM I've had an issue with the past 3 boxes here. They randomly reboot a few times a day or go a few days without doing so, then it happens again. Sometimes it's 3+ times a day. The first XB8 i had worked flawlessly and I received the full Gigabit I pay for, until

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53

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Closed

Own modems Mac id coming up as rental

I'm trying to active my internet. Xfinity system is saying that my modems Mac id is in their system as one of their rentals. So I either need to pay the rental fee or buy another modem

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39

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Billing

Would someone take a look at my account and see if I can get any promotional pricing? Thank you

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16

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Closed

License Issue :: 7005

Xfinity stream is not working on Fire tv and receiving 7005 with Error 18. Stream working fine on Roku tvs.   Have ensured all updates are done and restarted tv and reinstalled xfinity app.  When we can see channels they keep pausing.  

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116

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Underground Conduit and Service Line Replacement

I need to replace my underground electricity service and place that service in a new conduit (the old service line was buried with no conduit or other protection). During this process, the power company (PG&E) is asking me to coordinate with the other utility companies if they want to be in the

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29

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Flex User Interface Update

Hi I didn't know where to put this. The User Interface update that was just released looks terrible. I work in design and this is an absolute downgrade from the elegance the previous UI had. Thank you. Have a nice day.

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85

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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3.2K

52

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Xfinity Rewards Sweepstakes

I received an email from [Edited: "Personal Information"] stating that I won the Sweepstakes. The link I clicked in the email directs me to https://xfinityrewardswinners.com/Guest/Xfinity/ . Questions: Is that a legitimate email address for notifying winners of the Xfinity rewards sweepstakes? And

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268

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Any new promos?

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

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46

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Second home Internet termination

I have Internet and cable and am looking to add Internet at my second home, but might sell it within 2 years. If I enter a 2 year internet contract on my second home and need to cancel before then, but still keep Internet and cable at my main residence, will I still be charged a cancellation fee?

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31

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Internet keeps disconnecting every day while on work calls.. this is happening about every hour!! Xfinity Support Needed!!

I have been having this issue for the last 3-4 weeks. I changed from a different internet provider given how spotty my connection had become and they couldn't offer a single solution besides "Increase your speed and do not use a VPN"... (which I don't use). I work from home and I am experiencing con

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112

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Overhead Aerial Service relocation to Underground

Trying to get started with the request to relocate my overhead aerial service to underground.

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39

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How to get someone to take your construction ticket seriously

Hi there, I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard ba

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