Official

Accepted

Unanswered

Advanced Filters

Search Results (49.1K)

Activity
High Ping/Dropped Connection

I've been experiencing extremely slow speeds or outright connection failures during the evening for the past month or so. This shouldn't be happening, especially as my monthly payment was recently increased. I'd like an explanation.

Question

30

0

0

TLC

I was on the phone tonight and insured with the entertainment package. I would get the TLC channel which is not coming in.

Question

16

0

0

refund

since none of the agents can answer this...... i received a statement in the mail saying i would be sent a check or a prepaid card, due to cancelling my service and having excess credits. it's been over a month since that statement and i have yet to receive either. i just want my money back....when

Question

31

1

0

Packet Loss and dropped server ticks only when playing valorant

I've been getting packet loss and and dropped server ticks when playing Valorant for about a 1.5 years. I've tested to see if I get packet loss on other games, but I never do. I messaged Riot Games, and did everything they said, but nothing was fixed, and they said that it might be a problem with pa

Question

14

0

0

Upgrade from free Xfinity Peacock Premium plan

Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher

Question

2.8K

21

Internet outages

I’m not looking for some political fluff response to my question. I want to know the actual physical reason(s) that Xfinity suffers from so many outages! And they have lasted as long as 12-18 hours which is insane!! We have two teens in college and one work from home parent! This literally cos

Question

28

1

0

I was forced to change my password. Now I can't connect to Outlook on my mobile phone.

I see that many other have had the same issue. When I try to open Outlook on my Android phone I am directed to the IMAP configuration. I followed the directions on the configuration settings, and I continue to get an incorrect password message and can go no further. I can access the Outlook applica

Question

20

2

Recordings on Xfinity app are not on my x1 box.

I’ve noticed that a lot of the recordings that are listed on my Xfinity app are not showing up on my X1 saved list. Where did these recordings go? I have never used the app to schedule a recording. I only use the Xfinity box and my TV. Where did these recordings go?

Question

18

1

0

Has anyone received a call from Xfinity technical support 855-226-6408

I was on the phone all day yesterday and the day before, trying to get our FLEX box to work . I even drove to the local store and switched out the FLEX box for a new one.... ( the first one was also new)  This morning I received 2 phone calls from someone identifying themselves as Xfinity Tec

Question

2.4K

19

Issue connecting to wifi

Hi I just moved and I went through the process of adjusting in the app I have went through the recommended steps by the chat box to fix the connection issue for 3 days however nothing is fixed and even though it says connected there’s no internet. How can I fix this issue?

Question

20

1

0

No Deals for existing long time customer

I contacted customer service to get a better deal on my current services. Nothing they could do for me. I used to have all channels in 2 rooms and Internet for 129 and now it is almost 270. It appears Xfinity does not care to keep existing customers. I am forced to find more afforable options, which

Question

29

0

Unfair higher pricing for existing customers compared to new customers

I am very dissatisfied that after contacting customer service as an existing customer with home internet service and two phone lines, Comcast/Xfinity will not match new customer lower price offers for existing customers. This is an unfair and unprofessional way to do business with a customer since 2

Question

727

6

Accepted Solution

Deleted email retention period

How long are emails (deleted folder) stored before being automatically deleted? I didn’t see any options under settings related to deleted storage preference. They are being auto deleted relatively quick which is problematic for me. Is there a way to adjust how long they are stored? Thanks…Rich

Question

309

2

0

Not receiving certain e-mails

I have not received a monthly statement from PECO ( [Edited: "Personal Information"]) since August 27, 2023. I am also not receiving e-mails from [Edited: "Personal Information"]. My husband received the e-mail in his Comcast e-mail from [Edited: "Personal Information"]. I have not received an e-mai

Question

37

2

0

Xumo stream box issues

It seems the Flex box, now replaced by the XUMO Steam box, are prone to a multitude of issues. I was using a Roku until June 2023 when Hulu stopped being supported on that model, so I thought I would switch to the Flex box since it's free and gives Peacock as a free benefit. All was well with the b

Question

214

3

0

DVR conflict

My DVR is acting erratically. Sometimes when I select saved, it will show all the programs I've recorded. Sometimes it will not. When I go to scheduling most of the channels show conflict.

Question

25

1

0

2024 Bill increases and customer service

My bill has gone up nearly $60 dollars a month. While I understand an old deal may have expired when I go to the Xfinity local store they say they can’t offer any competitive deals, that can only be online or over the phone.  What?  So the Xfinity business location can’t do the Xfinity bu

Question

32

1

Unable to remove cable TV from plan.

I want to change plan but xfinity website doesn’t let me.

Question

23

2

0

Unable to receive emails from Lyft

for the past 8 months    I have not been able to receive  emails from Lyft.    When   I change my email on the lyft app the verification email never arrives.     I have contacted lyft support and they do not see a problem on their side.  t

Question

22

1

0

XB10 info

I was just wondering as the XB10 was recently announced when an anticipated launch would occur and would it work on existing network or would you have to be on the X class of Internet to use it as I would be highly interested to test on my network? With the gig 2X plan I have.

Question

74

3

0

forum icon

New to the Community?

Start Here