Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (42K)
what is included in the More Sports and Entertainment Package for zipcode 97405?
What is included in the More Sports and Entertainment Package for Zip code 97405?
Question
•
Channels and Programming
More than ONE XG1-V4 Box
I have four (4) XG1-V4 boxes at my house. A tech said that having four of those boxes is causing periodic pixelation and dropout of audio. I'm asking if you have multiple XG1-V4 boxes, and if so, do you have any problems with pixelation?
Question
•
X1
Moved to another state and the new equipment is being shipped to the old address
I recently moved to a different state and and applied for moving of service. Returned the equipment at the old address. Paid 15 $ additional to have delayed delivery at my new address. I received an email today with fedex tracking and the new equipment is being shipped to the old address.
Question
•
Customer Service
Data usage doubles with data cap over unlimited
This has been going on for over a year (of my 20 with Comcast). Data usage gets close to the TB limit so i add unlimited. So I dont have to think about it, I keep unlimited until i see that for each of the unlimited months, data is only 50%-75% of what it shows on capped months. Actual household usa
Question
•
Your Home Network
Getting “sorry, that didn’t go as planned” when signing into app
I just downloaded the app and it is not allowing me to sign in even thought my password is being entered correctly
Question
•
Xfinity App
Disabling WiFi Radios Completely on a Cisco Model DPC3941T Gateway
This question/request is for a Xfinity support agent who specializes in home Wifi. I first sign up with Xfinity Internet Essentials in 2018 and was loaned the Cisco Model DPC3941T Gateway and I did everything on my end to disable the radios (bridge mode enabled and disabled) and still the radios wer
Question
•
Your Home Network
Xfinity Mobile "Voicemail not available"
Purchased a new Samsung Galaxy Ultra 24 from Samsung, came early, changed the sim card to the new phone from the Samsung S23 Ultra. setup the phone, items seemed to work correctly. All Voicemail stopped, called Xfinity spent an hour on the phone, he got it working for about a day or so, stopp
Question
•
Network
IPv6 but no IPv4
Comcast/Xfinity recently "performed maintenance in my area and upgraded equipment". Ever since this happened any hardware attached to my Arris modem will only receive an IPv6 IP, the only IPv4 it receives is the self-assigned IP when DHCPv4 fails to get an IP. This is with an Arris S33 modem.
Question
•
Your Home Network
Error Code TVAPP-00195
Trying to sign on to my TLC Roku for Xfinity stream and keep receiving this error code. I’ve uninstalled and reinstalled many times tried different browsers nothing is working
Question
•
Xfinity Stream Website
Why is your website so bad?
You're an internet company, this is insane. Your website should work smoothly every time, on every browser. There is absolutely no excuse for it. Anyway, here are my issues: Cannot access my bill from my email. I click "View bill" and login (which only works like 50% of the time), and if I'm luck
Question
•
Billing
Tv out
Tv has been out for 23 hours. No power outages near me now. When will tv return?
Question
•
Customer Service
Help.
I upgraded my cable package but the new channels are not working.
Question
•
Channels and Programming
Adding bank account
Trying to add my bank account to pay my bill but it’s saying only debit or credit cards are excepted
Question
•
Billing
Schedule a call back appt.
I have little or no internet at my home. My phone shows only 5G and my TV wont stay connected. I want to schedule a call me back appt.
Question
•
Customer Service
Excellent service!
I wanted to leave feedback upon completing the chat but the opportunity wasn’t given. i hope this makes it back to Shruti and Vikas… I am very grateful for polite, patient and thorough assistance solving my issue. They both were an absolute pleasure to chat with. It took some time and connecting twi
Question
•
Xfinity Compliments
Frequent internet disconnects for the last week
For the last week, we have been having frequent internet disconnects. Continuous drops on Teams calls (call remains up but we drop), continuous disconnects from college sessions, unable to login to LinkedIn or Youtube, frequent Youtube messages that we aren't connected to the internet. We hav
Question
•
Your Home Network
Cancel service
I want to cancel service starting in September because I got a better deal for Ziply Fiber.
Question
•
Customer Service
Billing site doesn't load
I've been having the same issue for over a year now. Billing site does not load. Sometimes it takes days of trying until I'm able to pay my bill using every browser know to man. I've called and talked with higher ups, spending an entire day on the phone mind you, with no results to show other than b
Question
•
Billing
Can't Login to Website
I signed up for my xfinity plan today and now I am unable to log into the website. It keeps redirecting me to https://www.xfinity.com/auth I can't view the billing tab and I don't even know if I have an xfinity ID. This is so frustrating—someone please advise!
Question
•
Customer Service