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user_z82bhj
1st Topic

Visitor

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1 Message

Thursday, July 10th, 2025 3:55 PM

Internet connection lost in storm

Lost service yesterday afternoon. Have done countless AI modem resets and when I call back in 10 mins, says to call back in 10 mins , it's like I'm stuck in a loop. I can't get past that step.

I set an appointment for tech to come which triggered me receiving phone call telling me outage was fixed.  My neighbor and I still have no service.  Soonest tech can't come until Monday.

I keep asking for agent and it refuses to let me speak to person.

My modem is not authenticating, I've had this issue before and phone tech has always been able to fix

Question

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Updated 

2 days ago

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Accepted Solution

XfinityGabriel

Official Employee

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2.4K Messages

2 days ago

 

user_z82bhj, Hi there! Thanks for taking the time to reach out. As someone who depends on my internet services to work daily for my livelihood, I can understand the inconvenience caused to be without service. You've come to the right place for help. Our team of experts is dedicated to resolving service issues over social media. Let's get this fixed. To review what's going on, please send us a direct message with your first/last name. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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EG

Expert

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111.6K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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