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Friday, December 27th, 2024 8:08 PM

50% off promo ending

I received a call from [Edited: "Invalid Phone Number"] a voice recording letting me know my promotional services for 50% were ending at end of day today, and to avoid losing my discount I needed to call the phone number on my caller ID. Please beware these scammers are out this season and it will only get worse the closer to tax return season. I would hope xfinity comcast would address these issues ASAP. Thank you, happy holidays.

Official Employee

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1.3K Messages

3 months ago

HardHatHeroHeidi thank you for using the Community Forums to alert other customers of the type of contact you have received from fraudsters out there. We absolutely want to ensure no customer becomes a victim to this. Can you please reach out to our dedicated Customer Security Assurance team to report this interaction?

I didn't hear directly from someone but I was assured the team would handle the concern. Thank you.

Official Employee

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2.1K Messages

Excellent! Thank you for letting the community know about this, @HardHatHeroHeidi.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

@XfinityJamesC​ so is this a scam call?  

1 Message

3 months ago

I got the same message about 50% discount that was ending at end of day. They called from [Edited: "Invalid Phone Number"].

(edited)

3 Messages

2 months ago

So is this a fraud??????????????

3 Messages

2 months ago

simple enough - is this a scam

Official Employee

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1.3K Messages

user_mcqoqv I appreciate you reaching out for clarity. Have you also received a call indicating this form of promotion was available to you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

21 days ago

I received the same call today 3-10-25 from [Edited: "Invalid Phone Number"]

(edited)

1 Message

me too 3-13-25.....craziness

1 Message

13 days ago

Me too! On March 18, 2025 from an Albany, NY phone number. 

Official Employee

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2.1K Messages

Good evening @user_kxptai! Thank you for reaching out to us! Page three of the monthly statement will have all promotions and their expiration dates in green font. Monthly statements can be viewed by following the steps in this article.

For more information on protecting yourself from phone scams, we have this really helpful article here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

13 days ago

same here, call on 3/18. pretty sneaky too, as it's one of the automated voices (not a real human) that's similar to a lot of the voices you hear when you call big companies' support lines. Exact transcript on voice mail (call from a 217 area code):

"Hi, this is Comcast Xfinity. Your 50% discount on your monthly is set to expire in just a few hour. Tto lock in your savings, call us now at the number displayed on your caller ID. Thank you."

1 Message

5 days ago

Received the same call today 3/26/25 from area code 539.

Official Employee

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2K Messages

Hey there, user_vj49c2! Thanks for your comment. Are you reporting a spam call? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 days ago

Received same recorded message today (3/28/25) from [Edited: "Invalid Phone Number"].   They also said my monthly bill has been waived.  SCAM!

(edited)

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