Greetings, @user_2b6f7e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about adding the backup battery for your new Xfinity Pro Wi-Fi Extender. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am also looking to purchase this battery. When I returned my old router to the Xfinity Store, I was told by the employees that I could order it online, or on the app. If true, it is very difficult to find on either one of them.
Good afternoon RCover, thanks for reaching out to our XFINITY Community forum. I understand the importance of having a backup battery always to be prepared. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'll be happy to help you with your purchase. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Perfect! Thanks for the update, and we are very happy to hear that! If there is anything else we can help with, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon @kheebner. If you could send our team a direct message with your full name and full address, we can try placing an order for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.4K Messages
2 months ago
Greetings, @user_2b6f7e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about adding the backup battery for your new Xfinity Pro Wi-Fi Extender. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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RCover
Visitor
•
2 Messages
1 month ago
I am also looking to purchase this battery. When I returned my old router to the Xfinity Store, I was told by the employees that I could order it online, or on the app. If true, it is very difficult to find on either one of them.
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