Buried cable line issue

user_4cd9rj Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I'd be delighted to help you get things squared away today. Can you please send a Direct Message with your name, the service address, and the ticket number you have? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it