Cancel Voice Service

My bill is currently bundled with Xfinity Internet, which I want to keep, and Xfinity Voice, which I would like to remove. When I log in and choose "Change Plan," removing Xfinity Voice is not even an option. I understand removing Xfinity Voice would lose my bundled savings discount, but the cost of the Xfinity Voice (which I'm paying for and no longer even using) is still more than the bundle discount so overall my monthly bill should go down. Please assist. Thanks.

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XfinityBillie

Official Employee

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3.6K Messages

1 month ago

wolffs13 THank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely appreciate the need to trim back on bills and to keep the services you love. I'm happy to help you with any changes you are interested in making. Please send us a DM to Xfinity Suppoer with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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wolffs13

Cancel Voice Service

XfinityBillie

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