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user_7p2sll
1st Topic

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Thursday, July 10th, 2025 4:08 PM

DISCONNECTED DESPITE PAYMENT PLAN

My service was disconnected despite being promised that I had an agreement set for July 28th. i need my service asap so I can work! 

Question

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Updated 

24 hours ago

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EG

Expert

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111.6K Messages

24 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.1K Messages

24 hours ago

 

user_7p2sll Welcome to our community forum and thank you @EG for moving this question for greater exposure :). I rely on my internet for work as well, so I know how frustrating it is when you can't connect. All payment arrangements are handled online through the customer portal. Did you follow these steps to set up your payment plan? 

 

- XfinityEmilyB

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