i want to file a formal complaint for case [Edited]

This case concerns a cable that has not been buried since approximately Oct. 1 , 2024.  Service was damaged & completely out beginning Sept.27,2024 due to Hurricane Helene in our area. Service was restored to my street approximately Oct. 1,2024. An orange cable was placed on top of the intersecting road. The cable then ran down the grassy side of my street & then underground at the first house it encountered. There were 4-5 black coverings placed over the part of the orange cable that was on top of the roadway. 

Those coverings are still there. These cables need to be buried!. Those cable coverings are displaced every single day & the orange cable is displaced every day  by automobile, motorcycle, work truck, log trucks and FEMA( FEMA now finished). This cannot be good for Xfinity or for our service. The service was spotty & often went down during the months following Helene (understandable).

We are now in the 10th month since the damage occurred & no repair has been completeted.

Some of these homes have people who work from home , school teachers and school students who all rely on Xfinity for their jobs and education.

Residents of my subdivision are tired of stopping to replace those coverings. Are those coverings necessary? If not, why were they placed at all? It cannot be correct to assume that continued above-ground cable & coverings will not be impacted by the thousands of pounds of weight traveling over them each day.

Please bury that cable soonest.

Thank you for your time.