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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

The Xfinity Voice Remote (models XR11, XR15, XR16, XRA and the Adaptive Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations and more. If you have Xfinity X1 or Xfinity Flex, you can use your v

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 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

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 • My Account

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ANSWERED: What is the Xfinity Stream TV App and How Does It Work

Comcast is focused on creating the best entertainment experiences across platforms and continuing to give Xfinity TV customers more choice in how, when and where they access their content.   If you subscribe to Xfinity TV, you can live stream your entire channel lineups and Xfinity On Dema

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 • Mobile Apps

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

***Created by our Community Experts***  If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after following these

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 • Internet

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

Question:  How do I turn on/off closed captioning?   Answer Which TV Boxes Support Closed Captioning? Below is a list of TV Boxes that have the option to enable or disable Closed Captioning via Settings in the Xfinity On-Screen Guide. TV Boxes The on-screen menu will enable

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 • TV

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ANSWERED: What is Video Description and how do I turn it on/off?

Question:   What is Video Description and how do I turn it on/off?     Answer:    What is Audio Description? Comcast customers who are blind or have low vision can enjoy increased access to TV programs with audio description. Turn Audio Description On and Off Us

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 • TV

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ANSWERED: How much energy do Xfinity set top boxes use?

Question Does anyone know how many watts per hour the Xfinity cable boxes use?     Answer   Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box ene

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 • TV

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ANSWERED: How to get Hulu on Xfinity X1 and Xfinity Flex

The Hulu app is available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&E and many

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 • TV

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ANSWERED: How to fix the "One moment please with ref code s0a00" error?

Question I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean? Answer ***Created by our Community***   If you have the S0A00 error message it means your TV Box has not yet been activated or

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 • TV

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?   Answer:   Xfinity makes it easy to put your services on hold Stay Connected to your seasonal home while you

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 • My Account

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ANSWERED: How to Return Your Xfinity Equipment

Question How do I return my equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for

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 • My Account

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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

Question What are Xfinity Wifi Hotspots and how to connect to them?   Answer   Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and e

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 • Internet

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users*** If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) 1) Your account has been blocked2) There has been unusual activity on your account3) To update your account4) To con

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 • Internet

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ANSWERED: How do I log into my Xfinity provided Modem?

Question How do I log into my Xfinity modem so I can manage my home network?     Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at http://10.0.0.1. If you&rsquo

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 • Internet

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