ANSWERED: What does the flashing light on my Xfinity X1 box mean?
The light on my X1 box keeps flashing. What does this mean?
RNG150 and XG1 TV Boxes
|Device Status||Power Light/LED Activity|
|Power save mode||Off|
|Loading/rebooting||Power light solid; LEDs blinking|
|Steady/no activity||Power light solid|
|Remote control activity||Green LED flashes when button pressed|
|Recording in progress||Red LED solid|
Xi3, Xi4, XiD and XG2 TV Boxes
|Device Status||Power Light|
|Power save mode||Off|
|Remote control activity||Flaring|
The "Loading/Rebooting" status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide
If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it by posting your request here: https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
Device LightsTo access Device Settings:
- Using the remote, press the xfinity button.
- Use the left arrow or right arrow button to highlight Settings (the gear icon) and press OK.
Note: If your remote does not have an OK button, press the raised button in the center of the directional pad.
- Use the down arrow button to highlight Device Settings and press OK.
- Use the down arrow button to highlight Device Lights and press OK.
- Select Power Light Brightness and press OK.
- Use the left arrow or right arrow button to select the brightness level you want, then pressOK.
- Press Exit to finish.
To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3236601
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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